Can not insert online video in PPT

安諾電子 1 Reputation point

Can not insert online video in PPT
always show this

PowerPoint Management
PowerPoint Management
PowerPoint: A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.Management: The act or process of organizing, handling, directing or controlling something.
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  1. John Korchok 3,121 Reputation points

    You would have to translate the message beside the yellow triangle to English for us to know what it says.

    You can try an Online Repair to see if it will fix the problem:

    1. Close all Office programs.
    2. Click on the Start Button, then on Settings, then on Apps.
    3. Select Microsoft 365 (or Office 2019, if that's what you have), then click on Modify.
    4. Choose Online Repair, then click on the Repair button.
    5. Allow the process to complete, restart your computer, then see if you can insert an online video.
    No comments

  2. Emily Hua-MSFT 22,196 Reputation points Microsoft Employee

    Hi @安諾電子 ,

    Welcome to Q&A forum, currently in Microsoft Q&A we only support English, could you please translate the message beside the yellow triangle to English?This action could help users on Q&A understand your issue better.
    Thanks for your understanding.

    Can you tell us whether online videos on all platforms cannot be inserted into slides? Such as Youtube, Stream.

    Please try following steps to have a check.

    • Clik Start men > Settings > Network & Internet > VPN or Proxy, if you enabled any VPN or Proxy connection, please temporarily disconnect them for a test.
    • Change network environment to check this issue, for example, mobile phone hotspots.
    • If there is security software, it is recommended to temporarily turn off.
    • Refer to JohnKorchok's suggestions to repair Office apps.

    Any updates, you could post back.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. 安諾電子 1 Reputation point

    We found something...
    If we use another AD account ,It's OK
    Only this user have problem....