Powerpoint won't download from email

asked 2021-11-06T12:47:02.223+00:00
LUFC 1 Reputation point

I tried to download a .pptx from an email, but the downloaded file does not work. In the download folder the icon is a blank sheet rather than the Powerpoint icon, although it is described as a Powerpoint presentation and is the correct size. I tried several times with the same result. It downoads and works on a different computer. Powerpoint 365 is installed and working and will play existing ppt presentations.

PowerPoint Management
PowerPoint Management
PowerPoint: A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.Management: The act or process of organizing, handling, directing or controlling something.
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  1. answered 2022-05-21T09:04:09.18+00:00
    Majdi Jandoubi 91 Reputation points

    rename the file and change extension(.pptx)

    No comments

  2. answered 2021-11-08T09:25:47.6+00:00
    Emily Hua-MSFT 21,526 Reputation points Microsoft Employee

    Hi @LUFC

    Welcome to Q&A forum.

    If you are using mail client, it is recommended to try the online mailbox and download these files for a test.

    Please right-click on these .pptx file and select Properties from the menu, and take a screenshot of General tab.

    I suggest you check whether there is Unblock on the General tab.
    If yes, you could tick this box.

    Please also check the the application of "Open With".
    If it is not PowerPoint, you need to click "Change" to select correct application to open.

    Besides, if you have any anti-virus software, please turn it off temporarily.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. answered 2022-05-21T09:47:40.467+00:00
    FATMA IBRAHIM 21 Reputation points

    Try downloading from another browser and see what happens, good luck

    No comments