593 questions
rename the file and change extension(.pptx)
Powerpoint won't download from email
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LUFC
1
Reputation point
I tried to download a .pptx from an email, but the downloaded file does not work. In the download folder the icon is a blank sheet rather than the Powerpoint icon, although it is described as a Powerpoint presentation and is the correct size. I tried several times with the same result. It downoads and works on a different computer. Powerpoint 365 is installed and working and will play existing ppt presentations.
Microsoft 365 and Office | PowerPoint | For business | Windows
{count} votes
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John Korchok 7,141 Reputation points Volunteer Moderator2021-11-06T15:41:53.16+00:00 That's more likely a problem with your email program, not with PowerPoint.
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Yasmine Sakli 1 Reputation point2022-05-12T09:16:52.503+00:00 Probably the problem is not with powerpoint But as for the browser, especially if it is linked to a virus program The file is considered as a virus Or adblock is not allowed to download Try opening the message in the incognito browser if you are using chrome Or change your browser
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3 answers
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Emily Hua-MSFT 27,796 Reputation points2021-11-08T09:25:47.6+00:00 Hi @LUFC
Welcome to Q&A forum.
If you are using mail client, it is recommended to try the online mailbox and download these files for a test.
Please right-click on these .pptx file and select Properties from the menu, and take a screenshot of General tab.
I suggest you check whether there is Unblock on the General tab.
If yes, you could tick this box.Please also check the the application of "Open With".
If it is not PowerPoint, you need to click "Change" to select correct application to open.Besides, if you have any anti-virus software, please turn it off temporarily.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Emily Hua-MSFT 27,796 Reputation points
2021-11-11T08:36:54.907+00:00 Hi @LUFC ,
If you have a chance to be back, please check whether my information is helpful.
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FATMA IBRAHIM 21 Reputation points2022-05-21T09:47:40.467+00:00 Try downloading from another browser and see what happens, good luck