Powerpoint won't download from email

Question

I tried to download a .pptx from an email, but the downloaded file does not work. In the download folder the icon is a blank sheet rather than the Powerpoint icon, although it is described as a Powerpoint presentation and is the correct size. I tried several times with the same result. It downoads and works on a different computer. Powerpoint 365 is installed and working and will play existing ppt presentations.

Answer 1

rename the file and change extension(.pptx)

Answer 2

Hi @LUFC

Welcome to Q&A forum.

If you are using mail client, it is recommended to try the online mailbox and download these files for a test.

Please right-click on these .pptx file and select Properties from the menu, and take a screenshot of General tab.

I suggest you check whether there is Unblock on the General tab.
If yes, you could tick this box.

Please also check the the application of "Open With".
If it is not PowerPoint, you need to click "Change" to select correct application to open.

Besides, if you have any anti-virus software, please turn it off temporarily.

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Answer 3

Try downloading from another browser and see what happens, good luck