Deployment failed when purchasing domain from Azure App Service Domains

Question

Deployment failed when purchasing domain from Azure App Service Domains

Roman G 1

I keep getting the "Deployment Failed" message when trying to purchase the custom domain via Azure App Service Domains

{
"status": "Failed",
"error": {
"code": "BadRequest",
"message": "Resource cannot be created because the subscription doesn't have a sufficient payment history. Refer to docs for more info. https://go.microsoft.com/fwlink/?linkid=2172552",
"details": [
{
"message": "Resource cannot be created because the subscription doesn't have a sufficient payment history. Refer to docs for more info. https://go.microsoft.com/fwlink/?linkid=2172552"
},
{
"code": "BadRequest"
},
{}
]
}
}

Yes, I did read the link and similar questions.

My account is upgraded from free one
I added valid payment information and CC was charged already for VMs

Really don't know what else to do at this point, please help!

Oscar Maqueda 611 Reputation points Microsoft Employee

2021-11-07T16:31:42.603+00:00

The best thing to do is open a ticket to support it usually happens with other services is about limits and so. Open the ticket https://go.microsoft.com/fwlink/?linkid=2083458
Roman G 1 Reputation point

2021-11-07T16:37:15.6+00:00

The link above takes me to 404
SnehaAgrawal-MSFT 22,721 Reputation points Moderator

2021-11-09T08:53:38.477+00:00
Thanks for reaching here! Could you please check on the following reasons might be preventing you from purchasing a domain.

Check you credit card on the Azure subscription is still valid

If you are not the subscription owner , check you have permissions to purchase a new domain. (i.e Contributor or Owner roles )

You may have reached the limit to purchasing domains on your subscription. The current limit is 20.

Let us know.
Roman G 1 Reputation point

2021-11-10T06:55:57.603+00:00
No, that does not help still

Card is valid and it was charged already

I'm subscription owner, the only person on the subscription

This is 1st domain I'm trying to buy, I don't have any domains yet

More info

I started as free account

Then had to upgrade to use certain services a month ago

When trying to purchase the domain, 2 operation succeed, 1 fails: dns zone created, dns zone lock - create, domain - bad request
SnehaAgrawal-MSFT 22,721 Reputation points Moderator

2021-11-10T17:20:40.873+00:00

As its mentioned in this document that App Service Domain require sufficient payment history prior to purchasing a domain.

Any subscriptions without sufficient payment history will not be allowed to purchase domains and will similar receive error message (above).

Let me know If you have made payments and are still running into this error.
Roman G 1 Reputation point

2021-11-13T07:18:10.227+00:00

Hi,
Hmm, "sufficient" is pretty vague. I can say that I have valid CC and I did pay something already. Here is the screenshot

My prev. payment was pretty small because I had free account credit (I guess?). Then I had to upgrade it, so my next payment will be bigger.
I wonder if price I paid considered "non sufficient"?
I'm simply out of options now. I'm willing to wait until the next payment is charged and will see if it starts working then.
SnehaAgrawal-MSFT 22,721 Reputation points Moderator

2021-11-29T12:55:01.02+00:00

I have reached out to you privately please respond there, Just fyi the link to raise support ticket is below.

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

https://azure.microsoft.com/support/faq/#support-overview
Ryan Hill 30,336 Reputation points Microsoft Employee Moderator

2021-12-07T04:50:54.55+00:00

Hi @Roman G ,

This is a known issue that's documented here. It's a policy introduced to require an established payment history before purchasing a domain. Any subscriptions without sufficient payment history will not be allowed to purchase domains and will receive similar error message you posted above. However, you can reach out to customer support at https://go.microsoft.com/fwlink/?linkid=2083458 to be validated for payment history and be allowed to create domains.