I am having troubles to login office365

Question

There is a problem with login and with suscription but I cant solve it.

Answer 1

Hi @CarolinaRodrigues-4035,

Could you please provide more details about the login trouble you are facing? Is there any error message that you see?

I would recommend reviewing the options from the sign-in troubleshooting guide:

Cause
The following conditions might cause this issue:

Your subscription has expired.
Your user account is not enabled.
You're locked out from your user account.
You tried to sign in with the wrong user name and password.
The password you tried to sign in with is temporary and expired. (This might happen if your user account is new or your password was recently reset.)
Your password has expired.
You're blocked from signing in.
If you're a federated user, single sign-on is not working.

Depending on the error message you receive, there are different solutions for those different scenarios.

If your subscription was cancelled, you can reactivate your subscription by going to Azure Portal > Subscriptions > Reactivate. (See subscription renewal guide: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled)

Let me know if this helps. If you are able to provide me with the error message you are seeing or a screenshot of the behavior, I'll be able to better assist.

Thanks,

Marilee

Answer 2

I cannot login into my account. I have already purchase business Mircrosoft 365 and have 3 people in my admin team using the software; but now, it says it does not recognise my email. My staff are not able to login and it's becoming a frustrating process to work as a business