Windows 10 Reset failure

Question

Hi,

When trying to reset windows with option keep my files.
I'm getting the below error.

2021-11-08 18:37:24, Error 0x8031004a in PbrSenseTargetOS (base\reset\engine\scenario\src\sensetargetos.cpp:849): Failed to get encryption information for [C:]
2021-11-08 18:37:24, Error 0x8031004a in PushButtonReset::SystemInfo::Sense (base\reset\engine\scenario\src\systeminfo.cpp:213): Failed to invoke sense routine [6]
2021-11-08 18:37:24, Error 0x8031004a in PushButtonReset::Session::SenseSystemInfo (base\reset\engine\session\src\session.cpp:715): Failed to sense system information
2021-11-08 18:37:24, Error 0x8031004a in ResetDisabledByPolicy (base\reset\engine\dll\clientapi.cpp:1052): ResetDisabledByPolicy: Failed to get the systeminfo of volume C:
2021-11-08 18:37:25, Warning OnlineUI: Did not to get next dialog id, current dialog id [1], dialog result [4]

Kindly help.

Regards,
Srinivas

Answer 1

If you're ok with data loss then you can:

a) Clean install
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

b) Reset remove files:
https://www.tenforums.com/tutorials/4130-reset-windows-10-a.html

If you want to try again to save files then you can:

c) Windows refresh
https://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html

d) Custom install
https://www.tenforums.com/tutorials/120352-custom-install-windows-10-a.html

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Answer 2

Before performing the reset, try the following:
https://support.microsoft.com/en-us/windows/tips-to-improve-pc-performance-in-windows-b3b3ef5b-5953-fb6a-2528-4bbed82fba96
https://support.microsoft.com/en-us/windows/improve-my-pc-performance-in-windows-10-c6e820b5-ef98-3b0e-0b95-d4f60f1b0468
Try open start and search for cmd or Command prompt and right click and run as administrator and then type the following command:
sfc /scannow
Open start and search for feedback and open the Feedback Hub and report this issue.

Answer 3

Hi there,

Why are you trying to reset the PC?

If it is to repair any Os related issues you can give the below steps a try

1. Download the Windows 10 installation files.
2. Create a Windows 10 bootable media.
3. Boot your computer with the bootable media
4. Click the Repair your computer
5. Click Troubleshoot. Then click Advanced Options. Then click Command Prompt
6. Type the following commands to fix the mbr:

a. Bootrec /fixMbr
b. Bootrec /fixBoot
c. Bootrec /ScanOS
d. Bootrec /RebuildBcd

This will repair any issues related with your PC.

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