Exchange migration stuck in WaitingForJobPickup

Question

Hi everyone,

I have issue with mailbox migration between Exchange 2016 and Exchange 2019. When I am trying to migrate mailbox between servers, it hangs in WaitingForJobPickup

Migration between databases within server works fine, but between servers nothing could not be migrated.
I have tried to remove index in database according this article https://learn.microsoft.com/en-us/exchange/troubleshoot/migration/new-move-request-remains-queued-status
Tryied to restart Replication service on both servers and reboot both servers

My Exchange configuration one server Exchange 2016 CU12, another Exchange 2019 CU11

Please help me to resolve issue with user mailbox migration.

Answer 1

There is no method to force a move request in Exchange online.
You can refer to the following article to apply to this single mailbox:
https://social.technet.microsoft.com/wiki/contents/articles/49247.stalled-due-disklatencyunknownreason-resolved.aspx

You can also refer to this article for a detailed migration guide - How to Migrate from Legacy Exchange Directly to Exchange 2019 or 2016?

Answer 2

I have installed new Exchange instance and test migration again. Migration was broken after installing Exchange Server 2019 CU11 Oct21SU, installing November Update does not fix issue. My work around is installing new Exchange 2019 CU11 instance and move mailbox here. Afterward install all security fix

Answer 3

Hi @Anonymous ,

Please try suspending and restarting the move request:
Suspend-MoveRequest -Identity "!root"
Resume-MoveRequest -Identity "!root"

And if that doesn't work, please also try removing the current move request and create a new one:
Remove-MoveRequest -Identity "!root"
New-MoveRequest -Identity "Move" -TargetDatabase "MBX001" -BadItemLimit "20" -AcceptLargeDataLoss

Besides, you should make sure the two server could contact with each other, and there should be no firewalls disturbing.

Best regards,
Lou

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Answer 4

Hi ZhengqiLou-MSFT

thank you for your reply. Suspend and resume does not work. Move request put to suspend but Resume return to same state WaitingForJobPickup

Firewall on both servers allows all connections and both Exchange servers located on same subnet on same Hyper-V server

Answer 5

@Anonymous I see MRS works fine. On old server:

SerializationData : {0, 1, 0, 0, 0, 255, 255, 255, 255, 1, 0, 0, 0, 0, 0, 0...}  
RunspaceId        : 3f7e7d79-a21a-4c0f-a402-b1ada52e39ef  
Check             : ServiceCheck  
Passed            : True  
Message           : The Mailbox Replication Service is running.  
Identity          : old-ex  
IsValid           : True  
ObjectState       : New  
SerializationData : {0, 1, 0, 0, 0, 255, 255, 255, 255, 1, 0, 0, 0, 0, 0, 0...}  
RunspaceId        : 3f7e7d79-a21a-4c0f-a402-b1ada52e39ef  
Check             : RPCPingCheck  
Passed            : True  
Message           : The Microsoft Exchange Mailbox Replication service is responding to a ping. Server version: 15.1.1713.10 caps:3FFFFF.  
Identity          : old-ex  
IsValid           : True  
ObjectState       : New  
SerializationData : {0, 1, 0, 0, 0, 255, 255, 255, 255, 1, 0, 0, 0, 0, 0, 0...}  
RunspaceId        : 3f7e7d79-a21a-4c0f-a402-b1ada52e39ef  
Check             : MRSProxyPingCheck  
Passed            : True  
Message           : MRS Proxy on server 'old-ex' is responding to a ping.  
Identity          : old-ex  
IsValid           : True  
ObjectState       : New  
SerializationData : {0, 1, 0, 0, 0, 255, 255, 255, 255, 1, 0, 0, 0, 0, 0, 0...}  
RunspaceId        : 3f7e7d79-a21a-4c0f-a402-b1ada52e39ef  
Check             : QueueScanCheck  
Passed            : True  
Message           : The Microsoft Exchange Mailbox Replication service is scanning mailbox database queues for jobs. Last scan age: 00:02:19.8030000.  
Identity          : old-ex  
IsValid           : True  
ObjectState       : New