Where to download the following update/driver: "stm device in dfu mode"

GiuseppeC 6 Reputation points
2021-11-08T20:07:16.487+00:00

Good morning,

I'm the tech lead of a high school lab that manages the interactive displays of 10 classrooms.

There is a notebook (all notebooks are identical) connected via USB to an interactive display (Promethean Activeboard Touch 78) and a video projector in any class.

For the firmware update to be successful, it is necessary that windows ten pro 64 bit 21H1 will install (when the interactive display is connected and after checking the windows ten update) the STM device in dfu mode update (see the picture below).

I don't know why that update is available just on one notebook out of ten.

To speed up the updating of the firmware for all of the notebooks left, I'd like to find where that update is available for downloading to install it manually.

Thank you.

147475-img-20211105-131409.jpg

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  1. Docs 15,571 Reputation points
    2021-11-09T03:25:14.07+00:00

    On the single computer and one of the other computers > open device manager > click view > click show hidden devices > manually expand all rows

    Look for:
    a) any row displaying a yellow triangle with black exclamation mark or unknown > post images into this thread
    b) STMicroelectronics > right click properties > click details tab > from the property drop down menu choose hardware Ids > the vendor ID and device ID are typically displayed > right click on the value results > post images into this thread

    On the single computer that has the update and the other computer:

    If possible change the default language to English:

    https://www.tenforums.com/tutorials/3813-add-remove-change-display-language-windows-10-a.html
    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html

    In the left lower corner search type:

    msinfo32 > save as NFO (do not save as txt) post share links into this thread using one drive, drop box, or google drive
    dxdiag > save as txt > post share links into this thread using one drive drop box, or google drive

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  2. Georg Matviak 181 Reputation points
    2021-11-12T17:30:14.84+00:00

    Hi GiuseppeC-2720,

    The term "dfu" means Device Firmware Update. Usually driver updates are packed with feature updates or quality updates . If the Windows 21H1 update is the one you are needed for the other notebooks , then you can manually update the PC to 21H1 using the Update assistance tool.

    You can get the tool from here https://www.microsoft.com/en-us/software-download/windows10

    If you have any server license within your organization then you can try the deployment techniques to install the update to all other computers.

    https://learn.microsoft.com/en-us/windows/deployment/windows-deployment-scenarios-and-tools

    -----

    --If the reply is helpful, please Upvote and Accept as answer--


  3. GiuseppeC 6 Reputation points
    2021-11-16T16:05:58.24+00:00

    @ Docs-4663
    Thank you for your answer.
    I've done what you suggested and found no exclamation point.
    More, there is no STMicroelectronics item in Device Manager.
    Here are the files you requested:
    PC other: is the PC doesn't detect the interactive whiteboard;
    PC ok: is the PC that detects correctly it.

    PC Other Msinfo32: https://1drv.ms/u/s!AhIA5RuedDsThBlnrL63ZOdLzmIR?e=UD8A9g
    PC Other Dxdiag: https://1drv.ms/t/s!AhIA5RuedDsThBgdeN6rhP_BMbXj?e=3dre6f

    PC ok Msinfo32: https://1drv.ms/u/s!AhIA5RuedDsThBrVL6vPJUd2CMUg?e=CfsqaP
    PC ok Dxdiag: https://1drv.ms/t/s!AhIA5RuedDsThBeLJF07sYMiR71v?e=9SY2uB


  4. Docs 15,571 Reputation points
    2021-11-18T02:27:10.397+00:00

    http://www.isolutions.com.ph/partners.html
    https://the-sz.com/products/usbid/index.php?v=28E1&p=B001&n=

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  5. GiuseppeC 6 Reputation points
    2021-11-24T22:32:06.34+00:00

    Now it seems capable of detecting correctly the item related to the interactive whiteboard by Promethean.
    Here is its ID Hardware:

    152319-img-20211124-085622.jpg

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