
I spent around an hour on the phone and the tech took control of my computer and still could not figure it out, but he mentioned that the person who created the document must have had the font and that it does not come with Word. After we were off the phone it clicked and I opened Font Book, clicked on the font and it is fixed. I checked my other Macs and I think when I updated to the new OS that it disabled the font. It was a fix that took seconds after I thought about it enough. Now I am happy. Thank you for your help.