
Hi @kapilrk ,
Welcome to Q&A forum, but please note your issue is related to O365 account which is not supported on Q&A forum currently.
Tag "Office-deploymen" focuses more on technical questions about planning, deployment, and compatibility of Office desktop products, including Microsoft 365 Apps for Enterprise (formerly known as Office 365 ProPlus), Office Long Term Servicing Channel (LTSC) 2021, and Office 2019.
To help you better, I would suggest you post a new thread on following Microsoft Answers Community .
Microsoft 365 and Office --- Subscription, account and billing
You could also refer to "Get support" to seek help on your issue.
Thanks for your understanding.
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