Hi @victor torres ,
Welcome to Q&A forum!
Which version of Office are you using? Please go to File>Account to check and share the detailed version with us.
And I understand your confusion about this issue, please check if the following information is helpful to you.
- Go to the C:\Users\Administrator\AppData\Roaming\Microsoft\Templates folder, find Normal.dotm and rename it to oldNormal.dotm. It is template file of Word, which will be automatically generated when Word is opened next time.
- Try to open the file in safe moed: open the Run box, type "winword /safe" in Run box, and click OK. Then open the file to check this issue.
- Besides, I found that there are many users shared their solutions in this similar thread: Word stuck in Draft Mode, please check if they are helpful to you.
If none of the above works, please copy your file to another PC for checking, if the issue still persists, I would suggest that you refer to the following official KB to repair your file.
How to troubleshoot damaged documents in Word
Hope you can solve this issue as soon as possible. Any updates, please let me know.
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