Microsoft RDP Client connection issues to GCCH VDI

Matthew A. Titcombe 1 Reputation point
2021-11-11T16:40:30.27+00:00

I cannot get my RDP client to authenticate to a GCHH enclave. It starts out authenticating okay but seems to default back to a commercial account and then fails.

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. vipullag-MSFT 16,736 Reputation points Microsoft Employee
    2021-11-17T04:51:16.573+00:00

    @Matthew A. Titcombe

    Few suggestion you can try:

    You can try remove or unsubscribe all the the connections and re-add.

    To avoid version issues of RDP client, I would recommend downloading the RDP app from learn.microsoft.com and not from the store.

    I would also request to verify the required URL list if it's not getting to GCCH (https://learn.microsoft.com/en-us/azure/virtual-desktop/safe-url-list)

    In case if wrong credentials are entered into the client which might have got cached. This might have created an authentication loop.
    just to rule out this, completely remove the client and re-install and login with the correct credentials at the start.

    Hope that helps.
    Please 'Accept as answer' if the provided information is helpful, so that it can help others in the community looking for help on similar topics.

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