Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,781 questions
Might check the event logs for clues.
Windows Server 2019 - Black Screen with Cursor
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 42%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rocco Amentler
1
Reputation point
Hello,
I have been running into this situation on Windows Server 2016 and Windows Server 2019 machines for quite some time and never have been able to get a resolution for it. I have a Dell PowerEdge T140 running Windows Server 2019 and on a daily basis I will find that the machine drops to a black screen with the cursor on it and the normal GUI for the desktop completely disappears. I can get around this by performing a Ctrl+Alt+Del and starting task manager, clicking on File from the menu bar, and selecting Run New Task... I run explorer and then everything comes back up for me. Easy workaround, but I find this to be a pain and that this is something that can easily be avoided by some sort of setting, but I have yet to find any topics describing the same exact scenario or any settings that would resolve this. Please help!
Thanks,
Rocco
3 answers
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Rocco Amentler 1 Reputation point
2021-11-11T19:42:11.257+00:00 Attached is the event error that occurred in the Event Viewer. The one in the attachment is from 11/10/21 at 2:03 AM. This morning's happened at 3:51 AM.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2021-11-11T19:59:42.353+00:00 In general you can try
- sfc /scannow
- dism /online /cleanup-image /restorehealth
- patch fully (if not already)
I see msvcrt.dll is mentioned here. The C++ runtime is not required by the operating system so some application may have required it or installed it. You might check with the application developer support about the issue.
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upvoteandAccept as answerif the reply is helpful---
Anonymous
2021-11-12T13:18:48.057+00:00 Just checking if there's any progress or updates?
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Rocco Amentler 1 Reputation point
2021-11-12T15:37:40.367+00:00 I completed both scans just a few minutes ago. Here is a screenshot of the completion. The server is completely updated and patched. I guess at this point it is a wait and see if it happens again. I know the application vendor that os using C++, but haven't reached out to them as of yet.
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Anonymous
2021-11-12T15:48:03.91+00:00 Sounds good,
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Anonymous
2021-11-15T13:23:19.393+00:00 Just checking if there's any progress or updates?
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upvoteandAccept as answerif the reply is helpful-- -
Rocco Amentler 1 Reputation point
2021-11-17T01:37:36.037+00:00 Sorry, I was working on a few projects so far this week, but I was able to check and the issue is still occurring.
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Anonymous
2021-11-17T01:43:06.7+00:00 I'd suggest reaching out to the application vendor about the issue.
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upvoteandAccept as answerif the reply is helpful--
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