Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
520 questions
Word/Excel crashed when changing sensitive labels
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Calvin C
1
Reputation point
We're using Office version is 2018 (Build 14326.20600 Click-to-Run) and "manually applies sensitive labels in Office desktop app" feature which comes with our Microsoft Business Premium plan. The issue is the Word and Excel randomly (or all the times) crashed when I changed the sensitive label. By checking the event log, it all pointed to this faulty module, C:\Windows\System32\ucrtbase.dll.
Has anyone experienced the same issue and any suggestion is appreciated!
Thanks
Calvin
Full logs:
Log Name: Application
Source: Application Error
Date: 11/12/2021 3:43:34 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: LT-3052.mjlmllp.office
Description:
Faulting application name: WINWORD.EXE, version: 16.0.14326.20600, time stamp: 0x6184abd0
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2
Exception code: 0xc0000409
Fault offset: 0x0009eddb
Faulting process id: 0x640
Faulting application start time: 0x01d7d80e4f71cd24
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: b7bf78c2-0053-4965-88be-9c7807ada3a5
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-11-12T21:43:34.5264776Z" />
<EventRecordID>79604</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>LT-3052</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>16.0.14326.20600</Data>
<Data>6184abd0</Data>
<Data>ucrtbase.dll</Data>
<Data>10.0.19041.789</Data>
<Data>82dc99a2</Data>
<Data>c0000409</Data>
<Data>0009eddb</Data>
<Data>640</Data>
<Data>01d7d80e4f71cd24</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE</Data>
<Data>C:\Windows\System32\ucrtbase.dll</Data>
<Data>b7bf78c2-0053-4965-88be-9c7807ada3a5</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 11/12/2021 3:56:24 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: LT-3052
Description:
Faulting application name: EXCEL.EXE, version: 16.0.14326.20600, time stamp: 0x6184b174
Faulting module name: clr.dll, version: 4.8.4300.0, time stamp: 0x5f7e61bb
Exception code: 0xc0000005
Fault offset: 0x000d4435
Faulting process id: 0x1a0c
Faulting application start time: 0x01d7d81015c91a6d
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report Id: f3ecc4cc-6efe-47e7-a919-bdb78bf268d2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-11-12T21:56:24.1257402Z" />
<EventRecordID>79613</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>LT-3052.mjlmllp.office</Computer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>16.0.14326.20600</Data>
<Data>6184b174</Data>
<Data>clr.dll</Data>
<Data>4.8.4300.0</Data>
<Data>5f7e61bb</Data>
<Data>c0000005</Data>
<Data>000d4435</Data>
<Data>1a0c</Data>
<Data>01d7d81015c91a6d</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE</Data>
<Data>C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll</Data>
<Data>f3ecc4cc-6efe-47e7-a919-bdb78bf268d2</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>