Cannot Access My Excel Certification Certificate

asked 2021-11-13T21:22:40.143+00:00
Jackson Sanger 1 Reputation point

I recently passed my 2019 excel certification exam, and I was trying to access my official certificate. I signed up for the exam with my college's school email. When I try to log in to view my certificate, it says "this microsoft account does not exist", and then it prompts me to create a new account. I try to make one with my school email again, but then it says "you cannot use a work or education email to register." So, I tried to use my personal email, but then when I log in to my dashboard and click to view my certificates, it says "we cannot find your certification profile." Please help, I passed my exam but cannot view my certificate.

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  1. answered 2021-11-13T21:52:20.887+00:00
    Dave Patrick 328.6K Reputation points Microsoft MVP

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam results in dedicated forums here. (Participate\Ask A Question)
    Certification Profile/Certification Dashboard
    Microsoft Certification / Exams / Score Reports or Exam Results
    Microsoft Certification / Certification Profile / Transcript / Missing Exams or Certifications

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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