Microsoft Autenthicator

Question

hello, i wanted to sell my mobile phone today. or still want it. I've gone through all of the apps. I got stuck with the authenticator. I set it up on my new cell phone and all that. I have connected an app to it. It's very important. The problem is now that this is not carried over to my new cell phone. I've tried just about everything. it's the same account. Only this one is not transmitted. i want to sell the cell phone in about 6 hours. now I don't know what to do next.

Answer 1

Hi @Patrick Patrick ,

Did you try performing a backup and restore it to your new phone?

How it works: Backup and restore for Microsoft Authenticator
https://techcommunity.microsoft.com/t5/azure-active-directory-identity/how-it-works-backup-and-restore-for-microsoft-authenticator/ba-p/1006678

Back up and recover account credentials in the Authenticator app
https://support.microsoft.com/en-gb/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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Best regards,
Leon