Error When Setting Teams Voice Auto Attendant Business Hours To 3rd Shift

Question

We receive an error when setting Teams voice auto attendant business hours to 3rd shift.

When the business hours are set to 11:30 PM to 8:30 AM we receive the following error:

"The start time of range can't be later than the end time."

Is there a workaround?
Could this be updated to allow overnight business hours?

Thank you for your time.

Tags:
@Sheila Lakhani
@Deivid Araujo

Answer 1

Hey @Alex Giovannetti

It is defined by day so, if you select from PM (afternoon/night) to AM (overnight/morning), the message will show up (as the definition of the time is incorrect).
You must set from AM (overnight/morning)to PM (afternoon/night) as this is the natural cycle of a day.

NOTE - The only condition where Teams will allow you to define PM before AM is when you need to select the 00:00 or the "24:00" after 11:59 (check my conclusion and you will understand).

In this case, I am guessing you want to set it from 11:30 PM (Sunday) until 8:30 AM (Monday). The overnight hour needs to be set on Monday.

Example, If you need to set the whole Sunday you must need to set from 12 AM (00:00) overnight until 12 PM (night) (so it will cover the 24 hours of the Sunday including the overnight).

Conclusion.
If my guess above is correct, you have to set this:
On Sunday, Set from 11:30 PM until 12 AM.
On Monday, Set from 12 AM until 8:30 AM.

I hope it helps to understand the set of the time on Teams.