How PC admins in medium and large companies manage new PC setup requests? Looking for solutions

Question

Hi All,

I work for a company with around 40 employees. Only 3 people work on this PC setup tasks and IT support. Our staff are located in multiple locations across the globe.

Current scenario

Currently, we purchase Windows PC from the market (different configuration and make), setup it one by one by creating user accounts locally and installing required software like M365 apps and from ninite.

We first create M365 accounts for the new joiners and then connect to the new PC using Quick Assist.

It takes at least an hour to completely setup one PC.

We do not have any department specific software to be installed.

All PCs are setup locally. We fix issues with the PC on demand using Quick Assist.

We do not have any desktop management tool to access/manage all PCs.

How can we improve?

Our company is growing and our PC support team is unable to efficiently manage multiple PC setup and support requests from different departments.

I am looking for solutions on how we can improve this process.

Answer 1

First you need a domain solution for all these computers, then you can install the software via a domain controller / group policy. You can also use some external software deployment.

use-group-policy-to-install-software

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Answer 2

Hi .Seems like a good question for startup companies .

Apart from Creating domain and Forest ,You could use cloned images of operating systems and required applications.
To Be specific
1.Take any PC - Install Windows 10 and required applications
2.Clone whole system to network drive

Now You have reference image ,Next time someone joins you can directly clone that image back to new pc .
its a one time setup .
You can use freebsd like Clonezilla for cloning images

Thanks

Answer 3

There are many solutions which will based on requirement and on your budget.

1. First of all you can Introduce AD in your Environment which will requires Windows Server Standard License.
2. Within AD you can Create Separate Groups and OU as per your Department and you can assign them permissions.
3. If you are using File Sharing then you can use M365 One drive or Windows file sharing by create additional File Server.
4. I will suggest you when buying a new PCs stick with same brand\Model instead of different configurations.
5. If you need often remote support then your can use VNC ( Free ) of Team Viewer or ConnectWise.
6. Also , you can implement IT ticketing system from which users need to request thru any IT support \requirement only using Tickets.

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