Reschedule exam, can't login in

Question

Request Id: 7e1444cc-2238-4488-98f1-69a673ba0201
Correlation Id: d3776ac8-193e-4440-b086-781bbd17bfad
Timestamp: 2021-11-15T18:16:27Z
Message: AADSTS50020: User account 'john-g-vollaro@harsh.com .com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

I have a corporate microsoft account
john.vollaro@optum.com

I have a personal account used to setup a online certificate account with pearsonvue.com
john-g-vollaro@harsh.com .com

I would like to reschule an exam, bu i get the above error

Answer 1

Hi @John G Vollaro ,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

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Best regards,
Leon