dashboard type ssrs report renders with hover over info in some charts

Question

hi we run 2014 enterprise. we are going to 2019 in the coming months.

we have one dashboard style report with about 6 charts and 2 rectangles. the 2 rectangles each have their own tablix.

we will try to trap this in the log next time it happens but on occasion just the charts render with the hover over text in the graphic instead of the chart. any ideas?

Answer 1

Hi @db042190 ，

what is the log，and how did you trap the report ？ I am not sure what you want to accomplish，can you descibe more detail?

Best Regards,
Isabella

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Answer 2

what is the log，and how did you trap the report ？ I am not sure what you want to accomplish，can you descibe more detail?

thx isabella. the log is Program Files\Microsoft SQL Server\MSRS12.MSSQLSERVER\Reporting Services\LogFiles where presumably some error would be posted the same time this happens. since our logs stick around for 30 days, we have 30 days to "trap" or see the error. once 30 days passes, we dont have a clue and we have to wait till the next time it happens.

assume you have a chart region hover over that reads "this chart represents year over year sales comparisons for the last 10 years". But instead of your chart's bars rendering in that region, your hover over message renders in that region as if its a textbox. that's what is happening to us on occasion. what we want to accomplish is to determine why. once we determine why (under what conditions is that even possible), maybe we can come up with a solution.

Answer 3

thx isabella. i will post redacted pictures. the assumption is that when ssrs renders something in a chart region that it isnt supposed to (in this case a string) instead of a chart, that the log will show some timeout or space errors or warnings.

Answer 4

when this report works, the regions being pointed to by red lines render various bar charts. as you can see when the problem occurs, instead of a chart we get the full text of the associated hover over tip instead.

Answer 5

thx isabella, i cannot create a new report but below is what we believe to be an error log from the last time this happened.