Cant access Azure

Georgiy Shvartsberg 21 Reputation points
2021-11-16T07:14:12.82+00:00

Hi I have changed my phone number and now because of this I can't access my Azure account, and I paid for my Azure training course what should I do?

Azure Cost Management
Azure Cost Management
An Azure service that provides cloud cost management capabilities.
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  1. SadiqhAhmed-MSFT 25,381 Reputation points Microsoft Employee
    2021-11-17T07:55:33.5+00:00

    @Georgiy Shvartsberg The issue is about the Live ID/Microsoft account restore, not specific to Azure. Ref: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    You could probably raise a support case to get some alternate option. For example: Adding another account as Co-Admin to the subscription, that way you you do not have to wait till 12/16.

    Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case. Please create a support ticket to Azure subscription management team.

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