I lost access to my tenant due to two-factor verification

Question

I lost access to my tenant due to two-factor verification

Mina Al-Rawi | BindTuning 1

Hello everyone!

Recently I lost access to my tenant, due to two-factor verification.

I had the Authenticar app Pixplicity configured with my account, but then I uninstalled this app.

Further when I tried sigining in to the site collection of the tenant, it kept asking me for the code from the Authenticator app, but now this app isn't configured to send codes to my account.

Any ideas on how to solve this?

Any place where I can find help/support?

Thank you so much!

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2021-11-16T23:43:53.663+00:00
@Mina Al-Rawi | BindTuning
Thank you for your post!

When it comes the Pixplicity Authenticator, are you able to re-download it and sign-in in order to get the codes you need to sign-in?

Where are you trying to sign-in, when it comes to the site collection?

Any screenshots of what you're seeing or additional details would be greatly appreciated.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2021-11-17T16:57:35.757+00:00

@Mina Al-Rawi | BindTuning
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
Mina Al-Rawi | BindTuning 1 Reputation point

2021-11-17T17:14:14.637+00:00
Hello, James,

Thank you for your prompt response!

When it comes the Pixplicity Authenticator, I am able to re-download it, and am not able to sign-in in order to get the codes needed

I am trying to sign-in at the site collections level, by going to the site collection's URL

I added a screenshot of the page that asks for the code. It was a ''More information'' link that's the following article: https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

However I didn't find a way how to get access to the tenant again in this article.

Thank you so much for your help!

Kind regards,

Mina A.R.

1 answer

Your answer

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2021-11-16T23:43:53.663+00:00

@Mina Al-Rawi | BindTuning
Thank you for your post!

When it comes the Pixplicity Authenticator, are you able to re-download it and sign-in in order to get the codes you need to sign-in?

Where are you trying to sign-in, when it comes to the site collection?

Any screenshots of what you're seeing or additional details would be greatly appreciated.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2021-11-17T16:57:35.757+00:00

@Mina Al-Rawi | BindTuning
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
Mina Al-Rawi | BindTuning 1 Reputation point

2021-11-17T17:14:14.637+00:00

Hello, James,

Thank you for your prompt response!

When it comes the Pixplicity Authenticator, I am able to re-download it, and am not able to sign-in in order to get the codes needed

I am trying to sign-in at the site collections level, by going to the site collection's URL

I added a screenshot of the page that asks for the code. It was a ''More information'' link that's the following article: https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

However I didn't find a way how to get access to the tenant again in this article.

Thank you so much for your help!

Kind regards,

Mina A.R.

Answer 1

@Mina Al-Rawi | BindTuning
Thank you for your post!

Since you're using an onmicrosoft.com account to log in, you can try to remove Authenticator App from your account using the My Apps page or your organization's company portal to turn off verification via the Pixplicity Authenticator. I'd also recommend reaching out to a Global Admin within your company/ Azure AD tenant to see if they can force your account to re-register for MFA, this way you can update your authentication settings.

If removing the Authenticator app from your My Apps, or re-registering for MFA doesn't resolve your issue, I'd recommend reaching out to the Pixplicity support via their email - ******@pixplicity.com, to see if they can help you login to the app again. Additionally, you can reach out to our Azure Data Protection team (866-807-5850) for further assistance with getting back into your Azure AD tenant.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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I lost access to my tenant due to two-factor verification

1 answer

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