Error Code 0x800707E7 - 0x3000D

Question

Hi. I'm trying to upgrade from Windows 7 to Windows 10. I'm not very computer savvy and any help would be greatly appreciated. I did my best to follow the previous posts that also featured this issue, but I couldn't find a step-by-step way to go about it, so if anyone can help, that would be great. Thanks in advance.

Answer 1

Hi i had the same problem,

So the problem was indeed a wrong user, in my case it was the user "UpdatusUser". It was tricky because it is a hidden user.
After some research I found that this user is created by NVIDIA since version 270 on desktop computers (previous version on some laptop computer already used the "UpdatusUser").

This account executes the NVIDIA update service to update things (like drivers) through the NVIDIA's server. So it seems to be a common thing for NVIDIA updates.

But this account is the problem to Upgrade Windows 10.

So I uninstalled all NVIDIA drivers installed on my computer, mostly installed with NVIDIA GeForce Experience app. It requires a reboot after each unintall.
After that I move removed 2 weird users in User Profiles dialog in System Properties like so :
With main user (with admin privileges)
Open Properties for Computer
Advanced system settings (on the left side)
Settings for User Profiles (in the middle)
And in the list of "Profiles stored on this computer" I found a default profile + my profile with my name. But there were 2 others profiles which I did not know so I deleted them.
Then I remove the "UpdatusUser" folder found in "C:\Users\UpdatusUser"
After that I went to Start → Run → Regedit. (You can also press Windows key + R can to open the "Run" window and then type "Regedit" in it, then press enter.)
Navigate to the following registry key : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
And remove all entry which contains a value with "UpdatusUser" in it.
After all that I did a reboot to be safe.
And I finally launched the media creation tool "MediaCreationTool2004.exe" to upgrade to Windows 10
After the installation of Windows 10 I reinstalled the NVIDIA GeForce Experience app with all drivers and everything is back to normal :)

All the best !

Don't forget to mark the post as answer or vote as helpful if it does, Regards

Answer 2

Thanks so much for your reply. So far, everything is going well and I'm doing exactly as you've advised. One thing: Nvidia 3D Vision Driver 388.13. This one just refuses to uninstall. I keep clicking uninstall and the circle spins for a second, then just seems to give up and nothing happens. There are still NVIDIA in my C Drive Home page and I did find 3D vision driver folders in there, but nothing in the folders about uninstall, just a couple .exe files and then a bunch of weird files like .chm, .nvi, .dll, and a few others. Otherwise, I've gotten rid of everything else. Any thoughts on that one NVIDIA program that won't go away? Thanks again.

Answer 3

I have no UpdatusUser, no corrupted user profiles (neither in Users folder nor in registry), no nVidia problems, no corrupted drivers and services, so none Internet answers helped me… Clean boot didn't help, disabling Internet didn't help. WHAT HELPED me was restoring userprofile/allusersprofile folders (Music, Pictures, Videos, Desktop, Documents, Downloads and all others that exist in Windows) to their defaults. Just wanted to share my solution.