SSRS 2016 upgrade failure

Question

Error installing SQL Server Reporting Services Index was out of range.

Must be non-negative and less than the size of the collection.Parameter name:

Index Error code: 0x80131502

recieved the above error :

SSRS error while upgrading the insatnce from SQL 2012 to SQL 2016. and the SSRS was down as well unable to start ..

any idea why the error ? and what can be done to bring back the SSRS ?

Any help would be much appreciated.

Answer 1

Hi @Ajish Janardhanan ，

Please refer to this thread to learn how to update your sql server
https://learn.microsoft.com/en-us/sql/database-engine/install-windows/upgrade-sql-server-using-the-installation-wizard-setup?view=sql-server-ver15

Your issue may happen in different scenarios,for more information：
https://social.msdn.microsoft.com/Forums/en-US/a10897c4-c335-4e28-9eb2-558833ac182f/ssrs-report-error-index-was-out-of-range-must-be-nonnegative-and-less-than-the-size-of-the

Best Regards,
Isabella

---

If the answer is the right solution, please click "Accept Answer" and upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Answer 3

I tried to repair as well but still no luck got the same as well

Answer 4

Hi @Ajish Janardhanan ，

Thanks for your detail explanation.
“It seems that upgrade process somehow can’t handle SSL bindings for SSRS service or handles them differently (produces malformed XML configuration for them?) and what you need to do is remove SSL bindings for SSRS in Reporting Services Configuration Manager (see screenshot below).”

I refer to this thread：https://mikerodionov.com/2017/02/unable-to-start-ssrs-sevice-after-upgrading-sql-server-instance/

please take a try，if not worked ，please check your ssrs error log for more detail.