Recall and replace technicalities

dwhi 21 Reputation points
2021-11-17T23:20:26.28+00:00

Asked to recall an outlook email and chose the option "delete unread emails and replace with a new message" but also learned that it is very rare for the recall to actually be carried out successfully.

The replacement message is already in my "sent" folder which begs the question - at which point is the replacement sent? The command was formulated in a way that suggests that the replacement email will only be sent out in the event of the recall being successful. Is that the case or will there potentially be two emails in the recipients inbox, the failed recall and the replacement one?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. ChristyZhang-MSFT 25,206 Reputation points Microsoft Vendor
    2021-11-18T06:49:07.08+00:00

    Hi @dwhi ,

    Welcome to our forum!

    but also learned that it is very rare for the recall to actually be carried out successfully.

    As I know, the success or failure of a message recall depends on the recipients' settings in Outlook. For more information, please refer to the following article which mentions five scenarios about that: To check on the recall.

    at which point is the replacement sent?

    The replacement message will be sent after you choose "Delete unread copies and replace with a new message">click OK>edit the replacement message>send, whether you recall the original message successfully or not.
    150483-9.png

    Is that the case or will there potentially be two emails in the recipients inbox, the failed recall and the replacement one?

    If recall fails, there will be original and replacement messages in the recipient's inbox. If recall succeeds, there will be only replacement message in the recipients inbox. To check if the original message can be successfully recalled, please refer to the documents mentioned at the beginning of this reply.

    Hope the above help.


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