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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 46%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
I'm trying to add another method to Azure AD MFA for an account, and the link that allows me to register an authenticator app other than Microsoft Authenticator is missing. The environment has Microsoft 365 Business Premium licensing, which includes AAD Premium P1. Third-party authenticator apps should be allowed. But the "I want to use a different authenticator app" is missing. Screenshot attached.![150680-missing-wanttousedifferentauthenticator-2.jpg][1] [1]: /api/attachments/150680-missing-wanttousedifferentauthenticator-2.jpg?platform=QnA Has anyone had this experience?
Following up with the solution - the "verification code from mobile app or hardware token" option was not enabled in this tenant on this page:
https://account.activedirectory.windowsazure.com/UserManagement/MfaSettings.aspx
anonymous user
Thank you for your post and screenshot!
After following our Set up the Microsoft Authenticator app as your verification method documentation, I wasn't able to replicate your issue. When it comes to the option of I want to use a different authenticator app has this ever been visible? If it has, did your organization change anything to disable this feature?
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
HI James, thanks for the reply. Unknown whether this option has ever appeared in this Azure AD tenant. I'm very familiar with the process to add MFA methods and have done that many times in other AAD tenants and have never seen this issue. There must be some setting or combination of settings in Azure AD causing this... I've reviewed Security Defaults and Conditional Access Policies in the AAD tenant.
I have a ticket open on this issue and will follow up if I get resolution that way, just hoping someone has seen this issue in the past. This is also a very old AAD tenant, old enough that we had to enable modern authentication a few years back. I have the feeling it's something similar to this causing my issue.
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Hi there, I realize this is an older question, but I'm currently having the same issue. It seems like my admin users get the option, but not my "regular" users. As I've moved completely to the modern authentication method, the settings on the page listed are all now unchecked for me. If anyone has any ideas they would be greatly appreciated! Thanks.
Just in case anyone is looking for a current answer to this question, I had to enable "Third party Software OAUTH Tokens (Preview)" in the Azure portal and I believe this has seemed to fix my issue.
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Hi Lanelle -- where is this setting? THANKS