visio ran into a problem opening this file

Carolina Palacios 21 Reputation points

Hello there,

I am using visio in the browser in mac.

And my drawing is not opening. "Sorry visio ran into a problem opening this file"

How can repair this please?

Visio Management
Visio Management
Visio: A family of Microsoft products used to create diagrams and vector graphics.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Emily Hua-MSFT 27,466 Reputation points

    Hi @Carolina Palacios

    Welcome to Q&A forum ~
    But Visio online is not supported on Q&A forum currenlty, the tag "office-visio-itpro" focuses more on general issue of Visio desktop app.
    To better help you, I would suggest you also post a new thread on following forum. Thanks for your understanding.
    Microsoft Answers forum --- Visio

    If conditions permit, I personally suggest you open these files on other computers with Windows system to check whether the files have any problems.
    Besides, please chage other browsers to have check.
    It's recommened to make sure the Pop-up Blocker for that site is turned off. If not, please disable Pop-up Blockers or add a Trusted Site.

    Hope the information is helpful to you.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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