10,971 questions
Just to close this topic, as it is being answered and confirmed that no further assistance is needed.
Fixed via a comment of @JimmyYang-MSFT
I Cannot See Chat history in Teams
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 54%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tarilayefa Ayah
1
Reputation point
cannot see my chat history when i click on it, happens on just desktop app
i only see it when i use the pop out chat option
i have already cleared cache and still seeing same issue
Microsoft Teams | Microsoft Teams for business | Other
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 58,646 Reputation points Moderator2021-11-22T06:53:45.687+00:00 Do you mean you cannot see your chat history in 1:1 chat and Teams channel chat?
Does anyone else have the same problem in your organization?
Have you tried to change another device to see if it can be reproduced?
How long did this chat history store?
To exclude the client. it firstly recommends you try to login Teams web client to see if it can be fixed.
Meanwhile, please contact with your Teams admin to check if your Teams health is normal in Office 365 admin center. You could go to the Teams Service Health console to review the service health.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 49%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
tari 1 Reputation point2021-11-22T10:13:12.597+00:00 yes in a 1:1 chat, and teams channel
no one else
have not done that yet. only thing tried for now is clearing of cache and running teams in compatibility mode....it worked for a while and stopped again.
the whole chat history doesnt show up
works perfectly well on the web
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JimmyYang-MSFT 58,646 Reputation points Moderator
2021-11-26T10:29:02.76+00:00 What is your version of Teams client? Please try to reinstall your Teams client and make sure the version is the newest.
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JimmyYang-MSFT 58,646 Reputation points Moderator
2021-12-03T09:58:44.867+00:00 Haven't received your message for a long time.
Do you have any further issue on this topic?
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Tarilayefa Ayah 1 Reputation point
2021-12-06T07:24:38.247+00:00 No...thank you very much for your assistance.
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