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Hello! I have a problem to access my email (******@contoso.com). Please check the attached file. Could you please help me? Thank you!

manager03@smgoutdoor.com 1 Reputation point
2021-11-22T14:38:28.88+00:00

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Exchange | Exchange Server | Management
Exchange | Exchange Server | Management
The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

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  1. Andy David - MVP 159.7K Reputation points MVP Volunteer Moderator
    2021-11-22T14:39:59.513+00:00

    Is there an Exchange Online license applied to the account in Azure?
    Does the mailbox exist?

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  2. Joyce Shen - MSFT 16,701 Reputation points
    2021-11-23T05:44:26.37+00:00

    Hi @manager03@smgoutdoor.com

    Based on the error message you provided, the root cause is that you don’t have an Exchange Online license so that you cannot sign in Outlook Web App(OWA). Are you the Office 365 Global Admin? If not, please contact the admins to assign you an Exchange Online license. Meanwhile, please also make sure it is not expired.

    The official document here for your reference: Assign licenses to users

    If an Answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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