Outlook Shared MailBoxes not retaining last expanded view on startup

Tushar Kamble 1 Reputation point
2021-11-22T16:35:27.78+00:00

Hi all,

One of our clients brought it to our attention that shared mailboxes get automatically collapsed on start up. They do not retain the last expanded view.

Also, the personal folder structure remembers it's previous state ie. expanded/collapsed. This only happens for Shared Mailboxes folders

Also, the client is on Citrix thick client.

Is this normal behavior with Exchange online? I've tried a few Google searches but can't seem to come up with an answer?

Solutions I tried:-

  1. Create a new Outlook profile.
  2. Repair Office.
  3. disabling and re-enable "Download Shared Folders" settings in cached Outlook mode.

But nothing worked..

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,319 questions
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3 answers

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  1. Andy David - MVP 143.8K Reputation points MVP
    2021-11-22T16:44:40.633+00:00

    Yes expected behavior. The work-around is to enable "Download Shared Folders" in cached Outlook mode and restart. Once those shared folders are cached, they should show up as expanded when you re-open Outlook

    151522-image.png


  2. Andy David - MVP 143.8K Reputation points MVP
    2021-11-22T17:09:06.28+00:00

    Upgrade to the monthly channel and see if that works

    http://www.fmsinc.com/microsoft-office/change-office-365-channel.html

    You can do this from the command line on your workstation

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  3. Bart Manniën 0 Reputation points
    2023-10-27T06:28:43.8+00:00

    Overhere I have the exact same behaviour with and additional added (shared) mailbox in Oulook 365..
    I remember that there used to be an option to expand the additional mailbox by default, but that was ages ago with an older version of Oulook/Office. Maybe even Office 2010 or earlier.

    To bad they removed the feature.

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