Echo Problem in Teams

Question

Echo Problem in Teams

Janice Abel 76

I have an echo issue when using teams. When on a teams meeting if I am not on mute the person on the other end hears a bad echo from my laptop. It it only on teams because this is not an issue on Zoom. I tried using the computer's audio (real-tek) and then tried using and external microphones audio but the issue is still there. I tried downloading new drivers from my computer - Dell Laptop but still get a really bad echo. It is a fairly new laptop (month and a half) but there were some updates which were downloaded. I suspect the issue is in teams. I am wondering if there is a way to fix this issue. I have take all enhancements out in the sound app.

Ronette Lawrence 6 Reputation points

2022-01-13T09:22:30.74+00:00

I have the same issue since upgrading to Windows 11. The answer below does not apply to the settings in Windows 11, so it is not solved. And I doubt that it is a fan issue... I am using a Surface with built in speakers only and it's happening all the time. No fan running. Please help!
Yong 1 Reputation point

2022-07-20T17:41:43.707+00:00
to narrow it down:

make sure the user uses a headset

exit the desktop version, and use the web version instead

clear up the Teams cache

If the issue is still there, re-install the Teams
Wadhwa, Yugam 5 Reputation points

2023-05-05T08:12:16.8933333+00:00

I have the same problem. Bound to use headphones
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Greg Little 10 Reputation points

2023-07-26T17:07:44.6366667+00:00

I am experiencing this same issue in Teams only. I also have a Surface Pro 7, using the internal speakers, and I also have updated drivers, etc.

No issues in Zoom, but problems in Teams such that I have to join every call now using external audio. "Use a headset" is not a good solution... I have a dedicated home office so that I don't have to use a headset.
Rob W 10 Reputation points

2023-08-22T19:38:40.2966667+00:00

Clearly, I'm late to the party here, but I wanted to add that I experience this problem often, but only when one or more of the meeting attendees is dialing in remotely through a VPN. We discovered that the echo stops if the remote person mutes themselves when not talking. And it's not even the remote person who is echoing. Actually, they are the only one who does not cause the echo when they speak. I just wanted to add that, in case it helps drum up an answer. The answer below suggests it has to do with the fan, but it's not just noise we hear; we're are hearing a perfect echo of what is being said about 1 second later. Hope this helps!
Jeffrey Waldron 0 Reputation points

2023-12-06T15:31:39.8766667+00:00

I had the New Teams for a few months and it worked well. Then on 12/04/2023 I got a Windows update and the echo started. No recommendations online helped resolve the issue. However I can use the original Teams or Online Teams and it works with no echo.

6 answers

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Ronette Lawrence 6 Reputation points

2022-01-13T09:22:30.74+00:00

I have the same issue since upgrading to Windows 11. The answer below does not apply to the settings in Windows 11, so it is not solved. And I doubt that it is a fan issue... I am using a Surface with built in speakers only and it's happening all the time. No fan running. Please help!
Yong 1 Reputation point

2022-07-20T17:41:43.707+00:00

to narrow it down:

make sure the user uses a headset

exit the desktop version, and use the web version instead

clear up the Teams cache

If the issue is still there, re-install the Teams
Wadhwa, Yugam 5 Reputation points

2023-05-05T08:12:16.8933333+00:00

I have the same problem. Bound to use headphones
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Greg Little 10 Reputation points

2023-07-26T17:07:44.6366667+00:00

I am experiencing this same issue in Teams only. I also have a Surface Pro 7, using the internal speakers, and I also have updated drivers, etc.

No issues in Zoom, but problems in Teams such that I have to join every call now using external audio. "Use a headset" is not a good solution... I have a dedicated home office so that I don't have to use a headset.
Rob W 10 Reputation points

2023-08-22T19:38:40.2966667+00:00

Clearly, I'm late to the party here, but I wanted to add that I experience this problem often, but only when one or more of the meeting attendees is dialing in remotely through a VPN. We discovered that the echo stops if the remote person mutes themselves when not talking. And it's not even the remote person who is echoing. Actually, they are the only one who does not cause the echo when they speak. I just wanted to add that, in case it helps drum up an answer. The answer below suggests it has to do with the fan, but it's not just noise we hear; we're are hearing a perfect echo of what is being said about 1 second later. Hope this helps!
Jeffrey Waldron 0 Reputation points

2023-12-06T15:31:39.8766667+00:00

I had the New Teams for a few months and it worked well. Then on 12/04/2023 I got a Windows update and the echo started. No recommendations online helped resolve the issue. However I can use the original Teams or Online Teams and it works with no echo.

Answer 1

Marco Caruso 15

I am the IT manager in my company, and trying to find out what's going on. We recently bought five new identical laptops, and only one of those experiences this problem.

Sample of the issue: Alice Bob and Charlie are in a Teams call. When Alice has the mic turned on, everyone else hear the speaker's voice going through Alice's speakers to her microphone, resulting in an annoying echo. None of them is using headphones or external speakers.

Answer 2

Not the fan, not even remotely. Having this same echo issue. Using a Company Provided Laptop - Windows 10 Enterprise , Surface Laptop Go Model 1943 i5 - must be connected to a company VPN at all times due to the type of work I do.

Anytime I am on a teams meeting with someone, if I am not muted, I cause anyone speaking to echo badly - as in their words repeated .5 seconds after they say it initially.

This occurs whether I am remote, working in office, using a headset with a mic, using my laptop mic. Teammates I meet with do not experience this issue on other teams calls that im not on, and I do not have this issue when meeting on Zoom or WebEx.

I unfortunately have to use Teams, as that is the company wide preference for meetings - and not all of our people can be in office at all times/some are completely remote 100%. This is really not efficient for collaborative work, as the mute button is not as quickly enabled/disabled (even with keyboard shortcuts) when trying to discuss back n forth. Also my manager feels terrible having to constantly keep me on mute when im actively contributing to the meeting.

I find it odd that this has been an issue since (at minimum) 2021, but there has been 0 real fixes actually posted, or that this has been acknowledged as an issue. Please fix, my IT guys have finagled every laptop setting possible and nothing has fixed it.

Eileen 0 Reputation points

2023-09-20T20:19:45.9666667+00:00

Yes, what Sam said: "I find it odd that this has been an issue since (at minimum) 2021, but there has been 0 real fixes actually posted, or that this has been acknowledged as an issue.

Please fix..."

SOON! Or I wonder if folks started switching to zoom it might finally get fixed?

Answer 3

Anonymous

Hi @Janice Abel ,

I think you mean the fan noise of the laptop.

Please use a high noise suppression: More options > Device settings

And here is an article about this:
https://support.microsoft.com/en-us/office/reduce-background-noise-in-teams-meetings-1a9c6819-137d-4b3b-a1c8-4ab20b234c0d

Hope this could help:)

Best regards,
Lou

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Anonymous

2021-11-25T08:06:33.323+00:00

Hi @Janice Abel ,

Do the suggestions above help? If the issue has been resolved, please click “Accept as answer” to mark the helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

If you are still stuck in this issue, please feel free to post your questions.

Regards,
Lou

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Paul Lazar 0 Reputation points

2023-09-06T00:27:21.1533333+00:00

I too notice there is always an ech on Teams, but we have no echo on Zoom and no echo on Google Meet. So I will stop using Teams until Teams is fixed.
Jeffrey Waldron 0 Reputation points

2023-12-06T15:34:13.04+00:00

Are you responding to the wrong thread? Nobody mentioned fan noise.

Answer 4

Paul Lazar 0

We too always have an echo with Teams.

We do not get an echo with Zoom, nor do we get an echo with Google Meet.

We will stop using Teams until Teams fixes this problem.

Answer 5

Andrea Paolo Ferraresi 0

Same issue with no answer https://answers.microsoft.com/en-us/msteams/forum/all/people-can-hear-an-echo-when-using-teams-so-not/52cbda27-6494-47a4-904b-51db20345a76?page=2

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Echo Problem in Teams

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