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Hi,
I've observed that on our Surface Hubs I am unable to send emails from the Whiteboard app. When in Whiteboard I click on "Export" and then "Image (PNG)". This pop-up's a blue window for a second and then vanishes.
I noticed that it is listed here as a Known Issue (https://learn.microsoft.com/en-us/surface-hub/surface-hub-2020-team-update-known-issues). The only difference is that this site states that they get an error saying "Your device isn't set up for email". Whereas I dont get any such error. Just a quick blue screen window for 1 sec and then nothing.
I have tried to "Reset" the Whiteboard app, uninstall and reinstall the app (both "Microsoft Whiteboard" & "Microsoft Whiteboard for Surface Hub"), however that has made no difference. Any ideas as to what may be causing it? If mine falls under the same known issue? And how I can fix it?
@Michal Thanks for posting in our Q&A.
For this issue, it is not related to intune. It seems related to Surface Hub itself. So, I will remove intune tag. To get accurate help, it is suggested to contact Surface support. Here is the link:
https://learn.microsoft.com/en-us/surface/contact-surface-support?tabs=online
Hope it will help.
I suppose it is related to the Windows update as many users have stated this issue after the update.
There is also a workaround like if you sign in before launching the whiteboard app this allows the app to launch.
You can also check this article for more information
--If the reply is helpful, please Upvote and Accept it as an answer--
I suppose it is related to the Windows update as many users have stated this issue after the update.
There is also a workaround like if you sign in before launching the whiteboard app this allows the app to launch.
You can also check this article for more information
--If the reply is helpful, please Upvote and Accept it as an answer--