Hi @Nelli, Srikiran ,
Welcome to Microsoft Q&A!
From looking at your log, I found the following error messages:
Could not load or read state file: C:\ProgramData\Package Cache{68432bbb-c9a5-4a7b-bab3-ae5a49b28303}\state.rsm, error: 0x80070003.
There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
Please have a try with the following methods:
- Delete the %Package Cache% folder under the path C:\ProgramData and use the troubleshooter to fix it
- Check if the Windows Installer service is running
i. Press Windows key +R, type “services.msc” and press enter
ii. In the services window, locate Windows Installer and check if it is running
iii. Right click and select properties, set the startup type to automatic - Run “sfc /scannow” to repair missing or corrupted system files
Sincerely,
Anna
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