Visual studio Professional 2015 Installation fails

asked 2021-11-23T16:02:03.827+00:00
Nelli, Srikiran 1 Reputation point

Hi There,

I am trying to install Visual studio 2015 professional and fails every time.Here I am attaching crash log file. Its urgent please try asap.
151840-image.png

Thank you151839-dd-vs-professional-20211123074155.log

Visual Studio Setup
Visual Studio Setup
Visual Studio: A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. answered 2021-11-24T05:34:24.207+00:00
    Anna Xiu-MSFT 11,011 Reputation points Microsoft Employee

    Hi @Nelli, Srikiran ,

    Welcome to Microsoft Q&A!

    From looking at your log, I found the following error messages:
    Could not load or read state file: C:\ProgramData\Package Cache{68432bbb-c9a5-4a7b-bab3-ae5a49b28303}\state.rsm, error: 0x80070003.
    There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

    Please have a try with the following methods:

    1. Delete the %Package Cache% folder under the path C:\ProgramData and use the troubleshooter to fix it
    2. Check if the Windows Installer service is running
      i. Press Windows key +R, type “services.msc” and press enter
      ii. In the services window, locate Windows Installer and check if it is running
      iii. Right click and select properties, set the startup type to automatic
    3. Run “sfc /scannow” to repair missing or corrupted system files

    Sincerely,
    Anna
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  2. answered 2021-11-24T16:27:47.597+00:00
    Nelli, Srikiran 1 Reputation point

    Tried above steps but still facing same issue.


  3. answered 2021-11-24T20:17:38.287+00:00
    Nelli, Srikiran 1 Reputation point

    Its Windows 7 operating system