Wopi Integration -Co-authoring not working

asked 2021-11-23T16:28:47.473+00:00
Gobinath N 1 Reputation point

We are integrating office online using WOPI protocol and have implemented all required WOPI API File Operations for edit - locks , update operations ,userInfo operations as per the documentations - https://learn.microsoft.com/en-us/microsoft-365/cloud-storage-partner-program/rest/
Also we are all following guideline as per the documentations - https://learn.microsoft.com/en-us/microsoft-365/cloud-storage-partner-program/online/scenarios/coauth.
We also done the all the validations tests for locks and its success.
But still co-authoring is not working. When the second users tried to open the document for edit, we are getting reconnect messages repeatedly. are we missing anything

Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
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  1. answered 2021-11-24T06:02:01.06+00:00
    Viki Ji_MSFT 4,241 Reputation points

    Hi @Gobinath N ,
    Welcome to Q&A forum!

    To help you better, could you please describe the error message in detail or share a screenshot with us?
    What is the extension of the file you are trying to collaborate on? Please note that "Co-authoring is only supported on modern file formats including: .docx (Word), .pptx (PowerPoint), and .xlsx (Excel)".
    For more information about co-authoring, please refer to: Document collaboration and co-authoring.

    Any updates, please let me know.

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