Attachment issue in Groups

Question

Attachment issue in Groups

Tarique Shamim 1

We are using the version v1.0 endpoint (https://graph.microsoft.com/v1.0/groups/{groupID}/drive/items/{attachmentID}/content) which was working perfectly, but for a few days we are getting issues reported from customers of not getting their attachments sent to our services from Teams.

When a user uploads an attachment, we use it to get the attachment details through the endpoint I've mentioned, but it is not working now. It keeps on returning 404. I wonder if there is any change made on this API.
Can you please review it urgently? as we are getting issues reported by customers

This is what I received when trying to find the attachment manually,
{
"error": {
"code": "itemNotFound",
"message": "The resource could not be found.",
"innerError": {
"date": "2021-10-08T07:03:53",
"request-id": "c8452568-7673-4578-a43f-7daa5b529f70",
"client-request-id": "c8452568-7673-4578-a43f-7daa5b529f70"
}
}
}

Sharon Zhao-MSFT 25,771 Reputation points Microsoft External Staff

2021-11-24T02:13:32.45+00:00

@Tarique Shamim ,

I'm more than willing to help you with this problem. However, as we are mianly responsible for general question of Microsoft Teams, your question related to Graph API is out of our service scope.

In order to get a better response, I will add office-teams-app-dev tag for this thread. Someone checking this tag will offer more assistances. Thanks for your understanding.
Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2021-11-24T10:27:37.613+00:00

@Tarique Shamim - We are able to repro the issue. The attachment details are not getting reflected showing 'The resource could not be found' error. We have raised a bug for this and concerned team is looking into it. We will inform you once we get any update.
Tarique Shamim 1 Reputation point

2021-11-24T19:31:19.903+00:00

Thanks a lot, @Prasad-MSFT .

FYI, I'm concerned about this API issue, as it's been two months and our customers are having trouble sharing the attachments.
Please keep me posted about any updates on this issue, I'm really looking forward to getting a fix done.
Not sure if someone else notified MSFT about this issue or not.
Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2021-12-22T05:32:31.83+00:00

@Tarique Shamim - It's not super likely that something changed but to do any investigation we'll need latest current correlation IDs and time stamps for the failing requests. Or you can create an ICM for this issue: OnCall - IcM (microsofticm.com)
Tarique Shamim 1 Reputation point

2022-01-17T18:52:47.063+00:00

Hi @Prasad-MSFT , here are the latest details
{
"error": {
"code": "ResourceNotFound",
"message": "Resource is not found.",
"innerError": {
"date": "2022-01-17T18:47:19",
"request-id": "652aa370-602a-45cb-bc3e-386bb485fd8a",
"client-request-id": "652aa370-602a-45cb-bc3e-386bb485fd8a"
}
}
}

Please let me know if you need anything else.
Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2022-01-21T07:49:58.99+00:00

Hi @Tarique Shamim , Please create an ICM for this issue: OnCall - IcM (microsofticm.com) so that it can be tracked better.
Tarique Shamim 1 Reputation point

2022-01-24T04:49:27.33+00:00

@Prasad-MSFT , Seems like I don't have access to creating ICMs. Can you please guide me on how to create them? I'm trying to access it via offline access as I don't have a Microsoft account.
Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2022-01-24T09:33:24.23+00:00

Please raise your issue here:
https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview
https://admin.microsoft.com/Adminportal/Home
ChetanSharmamsft 1,036 Reputation points Microsoft External Staff Moderator

2022-01-31T10:48:35.037+00:00

@Tarique Shamim - Could you please confirm whether you have raised your issue or not?
If already raised, Could you please share the issue link here?
Tarique Shamim 1 Reputation point

2022-01-31T16:23:55.617+00:00

@ChetanSharmamsft Not sure how to pick the link from Service Request.
But here's the Case Id for the same: Case #:29497901 and here's the request ID: 2201310060003026
Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2022-02-14T14:15:10.643+00:00

@Tarique Shamim Could you please try adding Group.Read.All permission to your application and check if it resolves your issue?
Tarique Shamim 1 Reputation point

2022-03-28T18:11:30.87+00:00

@Prasad-MSFT This is very unfortunate that we are still not able to get a solution from Microsoft support. We communicated with their support teams, and now they surrendered themselves.
We are still looking for a solution; we are continuously losing our customers.

Also, FYI, we already have the Group.Read.all permission in our app.

It was a horrible experience from MS till now; we are not sure how much we can go further from here.
Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2022-03-30T04:36:03.973+00:00

@Tarique Shamim - Please report an issue on GitHub page and team will make a best effort at taking a look. Current request ID's and Time Stamps are needed.
https://github.com/OneDrive/onedrive-api-docs/issues