Outlook searching email is missing from 2017 to 2020

Question

Outlook searching email is missing from 2017 to 2020
While searching from webmail user can able to see all years conversation. We are using Ofifce365 latest version
in the cached mode we didn’t find email from 2017 to 2020 but in online mode we can be able to see all the emails. It is happening on Primary mailbox
search been made on the main Inbox
content available on default folder

Answer 1

Hi @Sree ,

Outlook searching email is missing from 2017 to 2020

According to your description, do you mean that only the emails from 2017-2020 are not displayed?
What about emails order than 2017?

If the emails order than 2017 are also not displayed, it is recommended to check the offline settings:
(1) Click File > Account Settings > Account Settings.
(2) On the Email tab, select your email account and click Change.
(3) Drag the Download email for the past: slider to the desired amount of time or to the far right to All.

In addition, verify Indexing is complete:
(1) Start Outlook and click in the Search box.
(2) Select Search Tools > Indexing Status from the Search menu.

(3) When the Indexing Status dialog appears, you should see the following:

If Outlook has not finished indexing, note the items remaining to be indexed, wait five minutes, and then check again.

If the issue continues, try creating a new Outlook profile.
Control Panel > Mail > Show Profiles > Add
Add your account and see if the new Outlook profile works.

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