Cannot access email & authenticator

Lorena Tapia 1 Reputation point
2021-11-23T21:29:35.453+00:00

I got a new iphone and i don't have a backup stored in my iCloud account. I also can't access my hotmail email because I have it setup with a 2-step verification. 1 verification is a text to my cellphone and the other is the code it sends to my authenticator (but I can't access that) so even if I tried to manually sign in, i can't because I need the authenticator code.

I'm stuck in this loop that I can't seem to get out of. Please help.

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  1. Dave Patrick 426.1K Reputation points MVP
    2021-11-23T21:35:02.17+00:00

    Outlook.com (hotmail) is not currently supported here on Q&A. The product group for Outlook.com actively monitors questions in dedicated forums here.
    https://answers.microsoft.com/en-us/outlook_com/forum/oemail

    If an account access problem then also try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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