Not receiving passcode

Question

I have an encrypted email, when I try to open the email it says I need a "one time passcode", I click send, it says it sent it to my correct email, but it never shows up and I have looked in the spam/junk folder. Please help, thanks!

Answer 1

Outlook.com (hotmail) is not currently supported here on Q&A. The product group for Outlook.com actively monitors questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

--please don't forget to upvote and Accept as answer if the reply is helpful--