ECP not loading correclty

Austin Sundar 436 Reputation points
2021-11-25T04:33:01.153+00:00

Our exchange servers are running on 2016 CU22 (Hybrid Mode). and last week we installed the security path KB5007192 on all the machines .
couple of users reported that the ECP is not loading correctly. the issue fixed for on user after opening it in a in-private mode . but for the other user, the issue is still persist.
Not any others admins reported any issues with ECP . Not sure if this issue is after installing the patch

Could you anyone help, or encounter this issue?

Exchange | Exchange Server | Management
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  1. Amit Singh 5,306 Reputation points
    2021-11-25T11:10:48.223+00:00

    Would you please elaborate more about the issue? Also, if the problem is from a new update, Microsoft confirmed that the following environments might have the Kerberos issues with Domain Controllers (DCs).

    Also, you can check the How to Install Security Update on Exchange Server 2016 CU22 guide for help.


    Please mark as "Accept the answer" if the above steps helps you. Your suggestion will help others also !

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  2. KyleXu-MSFT 26,396 Reputation points
    2021-11-26T05:49:35.787+00:00

    @Austin Sundar

    Which KB you installed? For Windows Server 2016 or Windows 10? There doesn't exist similar issue so fat.

    If convenient, I would suggest you try to uninstall this KB, then check whether is this phenomenon related with this KB.

    couple of users reported that the ECP is not loading correctly

    I also want to confirm with you that what is the phenomenon for those user? Do you mean that they can login ECP, but the layout of the website is incorrect? If so, I would suggest you login ECP on Exchange server directly, check whether this phenomenon related with Browser configuration or network.


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