1,938 questions
Can't open Word docs in desktop app via Teams on Mac running OSX12.01 (Monterey)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 28.999999999999996%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lorna Hendry
1
Reputation point
I have been added to a client's Teams account as a guest.
I want to open their Word file in my desktop app. I'm an editor and I have a heap of macros and add-ins for Word and working in Teams or the browser app is super frustrating and kills my productivity. I was able do that fine until my Mac decided to upgrade to OSX 12.01 (Monterey). Now it completely refuses to do that.
I can still open files in Teams in my desktop Word on my MacBook Pro, which is still running OSX 11.6.
I have reinstalled EVERYTHING (Word, Teams), spent 90 minutes on a chat with a Microsoft tech and cleared the caches, but I just can't make it work on my iMac. Any ideas?
Microsoft 365 and Office Word For business Windows
Microsoft Teams Microsoft Teams for business Other
10,905 questions
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff2021-11-29T06:12:22.127+00:00 Are there any error messages when you open Word docs via Teams?
What will happen if you open word in desktop?
Could you open the word via Teams web client in OSX12.01?
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Lorna Hendry 1 Reputation point
2021-11-29T06:13:57.02+00:00 - No error message, it just won't open the file in the desktop app
- Nothing. Word itself is fine, but it won't open the Teams document in Word.
- Yes, but I don't want to use the web or Teams version of Word.
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JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
2021-12-02T10:03:47.553+00:00 I am not sure if the OS version affect Teams client, could you contact with your IT admin and check if your Teams service is health? For more details about how to check it, you could refer to:
https://learn.microsoft.com/en-us/microsoftteams/service-health
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JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
2021-12-07T07:27:05.737+00:00 Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
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Lorna Hendry 1 Reputation point
2021-12-07T09:06:42.91+00:00 No, I have given up ! I don't have an admin team, I'm just a single-person operation. I was wasting too much time trying to fix the issue, so I've to let it go and accept it won't work.
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