How to pin chat in Teams?

Question

I try to find the menu or button to pin message in chat room (not in channel). By right-clicking the chat message I cannot find the pin command.
But I've found in some blog posting picture that can pin chat message. So I would like to know how.

Answer 1

Hi @Saran (Sarah) Hansakul

Based on my knowledge, this feature is rolling out gradually, so you might not see the option yet.

I did a test in my environment. This feature is in our Teams client(Version 1.4.00.32118 (64-bit)-E) like the following picture:

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Answer 2

Hi @Saran (Sarah) Hansakul ,

The pin option should be there, here's also the official documentation on how to pin a chat:
https://support.microsoft.com/en-us/office/start-and-pin-chats-a864b052-5e4b-4ccf-b046-2e26f40e21b5

I would suggest to check that your Teams client is up-to-date, if it is I would also try clearing the cache of Teams, you can follow the steps below:
How to clear your Microsoft Teams cache on Windows 10

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Best regards,
Leon