My Pc keep crashing from DWM.exe

Victor Ramos 21 Reputation points
2021-11-29T14:47:50.147+00:00

Just recently brought a new pc and whenever I play any games, it would black screen follow up to a reboot. Here the report


Description
Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: dwm.exe
Application Version: 10.0.19041.746
Application Timestamp: 6be51595
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.1387
Fault Module Timestamp: 0b9a844a
Exception Code: e0464645
Exception Offset: 000000000010b302
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 0503
Additional Information 2: 05038a8d0f1df7d435a57df411af2cff
Additional Information 3: 93d9
Additional Information 4: 93d967aa7cf55ed85f0a8e0450e120a8
Bucket ID: a855fc317f56e69c2feb2fb4f2b96a0f (2299984488915626511)


Specs:
Nvidia Geforce Rtx 3060
AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz
Installed RAM 8.00 GB
Device ID D17220F0-25C8-4146-8B84-BF381C56FED5

Edition Windows 10 Home
Version 21H2
OS build 19044.1387
Experience Windows Feature Experience Pack 120.2212.3920.0

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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Accepted answer
  1. Michael Taylor 43,976 Reputation points
    2021-11-29T15:30:58.44+00:00

    That means your graphics card/driver is having an issue. Standard suggestions apply here including making sure you are running the latest graphics driver and that you ensured the graphics card was seated properly. Note that for nVidia you should ensure you are running their Graphics driver software and not the version that Windows probably auto-installed.

    You should also ensure that you aren't overclocking. If the system runs fine until the gfx card gets hit hard then it might be a cooling issue. Use a tool like CPUtemp to check the temps of your CPU. Gaming motherboards generally support doing this directly. If you install the nVidia Graphics Experience(?) then I believe it also has a tool to monitor GPU temps and whatnot. Right now it sounds like a cooling issue to me.

    Lastly there is always the chance that your gfx card is bad. You'll need to work with the manufacturer and/or nVidia to get a replacement but I might recommend you start with their support forum. You should consider running a stress test on the gfx card instead of running a game. If it fails then it is almost certainly a cooling or bad gfx issue.

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  1. Victor Ramos 21 Reputation points
    2021-12-03T19:09:26.317+00:00

    Thank you for the info, I was able to find the file I need to crash issue. It was a driver issue with windows conflicting with Nvidia.