Unable to reset FIDO PIN

Hikari 1 Reputation point
2021-11-29T23:04:02.127+00:00

When I try to use my Yubico FIDO key to authenticate on any portal, Windows opens a Windows Security dialog asking for a PIN. I don't remember having created a PIN.

I can't find it when trying now, but there was an option for forgetting the PIN, directing to Settings > Account > Sign-in options. It has option to change the PIN, but it requires knowing current PIN.

I'm lost now. Windows doesn't let me use my FIDO device and doesn't let me change the pin.

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Limitless Technology 39,196 Reputation points
    2021-12-01T09:49:32.677+00:00

    Hi there,

    If you have connected your PC to any domain or school account this might happen in accordance with their policy. If so try removing your PC from all domains and try using your Yubico FIDO key to authenticate on any portal.

    Also if you have activated the Hello pin try removing it and see if it is helpful.

    Open Settings on Windows 10.
    Click on Accounts.
    Click on Sign-in options.
    Under the “Manage how your sign in to your device” section, select the Windows Hello PIN option.
    Click the Remove button.
    Click the Remove button again.
    Confirm the current password


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