@Sasidhar TVSN Thanks for posting in our Q&A. For this issue, it is not related to windows 365. To get accurate help, it is suggested to contact Microsoft Certification exams support.
https://learn.microsoft.com/en-us/learn/certifications/help
Or it is suggested to contact Global Customer Service phone numbers to get faster help.
Hope it will help.
If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.