Why am I billed $1.99 a month for onedrive when I have subscription to Microsoft365?

Question

Why am I billed $1.99 a month for onedrive when I have subscription to Microsoft365?

Paul Bollo 16

If Microsoft 365 includes one drive why am I being billed 1.99 per month for one drive. Please let me have a credit for all 1.99 billings since I purchased Office 365.

Itch Sun-MSFT 2,566 Reputation points

2020-08-12T02:21:51.987+00:00

Please refer to Leonlaude's reply to have a check, I think it could be helpful.

If you have any updates, please feel free to let us know.
Itch Sun-MSFT 2,566 Reputation points

2020-08-17T07:22:23.58+00:00

Hi @Paul Bollo
I am checking your situation here.
Any progress on your troubleshooting?
Itch Sun-MSFT 2,566 Reputation points

2020-08-20T01:51:42.23+00:00

This thread has been around for a long time. Please remember to accept them Answer if they helped. Your action would be helpful to other users who encounter the same issue and read this thread.
Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

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Your answer

Itch Sun-MSFT 2,566 Reputation points

2020-08-12T02:21:51.987+00:00

Please refer to Leonlaude's reply to have a check, I think it could be helpful.

If you have any updates, please feel free to let us know.
Itch Sun-MSFT 2,566 Reputation points

2020-08-17T07:22:23.58+00:00

Hi @Paul Bollo
I am checking your situation here.
Any progress on your troubleshooting?
Itch Sun-MSFT 2,566 Reputation points

2020-08-20T01:51:42.23+00:00

This thread has been around for a long time. Please remember to accept them Answer if they helped. Your action would be helpful to other users who encounter the same issue and read this thread.
Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

Answer 1

Hi,

Sounds like you're getting billed for 100GB of storage for OneDrive, which is 1.99$/month:

Compare OneDrive plans
https://www.microsoft.com/en-us/microsoft-365/onedrive/compare-onedrive-plans?activetab=tab%3aprimaryr1

You can create a support ticket to the Microsoft billing support if you have any more questions, or want assistance regarding the matter, it's free of charge.

How to create an Azure support request
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

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(If the reply was helpful please don't forget to accept as answer, thank you)

Best regards,
Leon

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Why am I billed $1.99 a month for onedrive when I have subscription to Microsoft365?

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