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unslog-7404 asked nmw748-8679 commented

Windows user profiles disappears after reboot when logged onto on-prem domain

Hi.

Today we have had several reports of users that their Windows profile was deleted and temporary profile created when they logged onto their device. I have been able to replicate this issue on Windows 10 and Windows 2008 R2 terminal services.

On closer inspection their recycling bin items have remained, but everything else has disappeared! Including desktop files /folders / documents folders / photos , pretty much everything.

When inspecting c:\users there is no backup of the users profile.

This appears to happen when the user is logging onto the domain. In fact each time they restart , nothing is being saved to their profile, so the temporary profile isn't saving either! I cannot replicate this user when logging into local profile.

Troubleshooting steps performed

  • windows updates are all up to date.

  • no roaming profile configured against AD account

  • executed gpresults command to analyse gp policy and nothing untoward found.

  • checked registry for cleanupprofiles entry

  • Eset AV scan found nothing malicious

  • disabled domain login scripts

-disjoined the pc from the domain and readded.

-Removed all linked group policy objects

No changes have been recently made to our domain controller so not sure if client related.

Please help

windows-10-generalwindows-active-directory
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I Have the same problem... Was anyone able to solve ?

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unslog-7404 answered

We have discovered that restarting the system and logging on as a domain user will change the Profile List "State" to 284 ( temporary profile) from 0 . We cannot figure out what could be causing this change.

Any help would be much appreciated.

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hi there,

Try adding the user to the local workstation Users group and see if that is helpful

  1. Press WIN+R, type lusrmgr.msc.

  2. Click Group in the left navigate pane, click Users group, click Add to add the Domain Users group into the local Users group.

After that, restart the computer and log in with the domain user and see if the temporary profiles are not created.

You can also check this discussion which relates to the same issue.
https://social.technet.microsoft.com/Forums/en-US/f7228ab1-8715-4a73-93b1-4ee9d48f344f/every-time-domain-users-log-off-or-reboot-win10-pc-profile-data-is-lost?forum=w7itproui



--If the reply is helpful, please Upvote and Accept it as an answer--

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nmw748-8679 answered

Were you ever able to fix this? I am currently having the same issue

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RhythmPandya-0570 answered nmw748-8679 commented

Has Anyone Solved it yet, Im Having the same problem !!

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Unfortunately no. But it seems like after I completely rebuild the users computer the issue goes away.

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Rebuild the PC Physically? Or Reinstall windows

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nmw748-8679 avatar image nmw748-8679 RhythmPandya-0570 ·

Sorry, should have been more clear. Reinstall windows.

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