SQL Server Management Studio: unable to install - Error 0x800B010C

AndreasP 1 Reputation point
2021-11-30T09:03:57.003+00:00

Hi,

I tried updating SSMS from 18.6 to 18.10 and received error 0x800b010c.
So I uninstalled old SSMS, rebooted the machine and tried to reinstall - same error.

I searched forums, seems to be a problem some users experienced in the past with older versions, but non of the workarounds helped. I tried the Kaspersky Tool mentioned in other thread, but doesnt work.

How can I fix this issue?

[4028:6A90][2021-11-30T09:41:54]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Andreas\Downloads\SSMS-Setup-DEU.exe, cmdline: '-burn.unelevated BurnPipe.{A56E7282-6BD3-4715-A61A-B1DACEE7FFCA} {CAC1EC96-0D2F-4C70-BF15-28B9925D6BF6} 23820'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SSMSINSTALLROOT' to value '[ProgramFilesFolder]Microsoft SQL Server Management Studio 18'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing numeric variable 'SSMSInstallExists' to value '0'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SSMSInstalledLanguageKeyExists' to value 'false'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SSMSInstalledLanguageMatch' to value 'true'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SSMS18PreReleaseDetected' to value 'false'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SSMS18InstalledVersion' to value ''
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'AzureDataStudioInstalledVersion' to value ''
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'AzureDataStudioInstalledVersionInsider' to value ''
[4028:6A90][2021-11-30T09:41:54]i000: Initializing numeric variable 'AzureDataStudioInstallExists' to value '0'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing numeric variable 'AzureDataStudioInstallExistsInsider' to value '0'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'AzureDataStudioVersion' to value '1.32.0'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing numeric variable 'DONOTINSTALLAZUREDATASTUDIO' to value '0'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'ProductVersionVar' to value '15.0.18390.0'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'HeaderText' to value 'Release 18.10'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SubHeaderText' to value 'Microsoft SQL Server Management Studio mit Azure Data Studio'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'LicenseTermsSSMSUrl' to value 'https://go.microsoft.com/fwlink/?LinkID=620835&clcid=0x[System.Convert]::ToInt32(1031)'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'LicenseTermsADSUrl' to value 'https://go.microsoft.com/fwlink/?linkid=2140322&clcid=0x[System.Convert]::ToInt32(1031)'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'PreviewStatementUrl' to value 'https://go.microsoft.com/fwlink/?LinkID=824140'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'TelemetryDocumentationUrl' to value 'https://go.microsoft.com/fwlink/?LinkID=869476'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing numeric variable 'InstallerLcid' to value '1031'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'CancelText' to value '_Abbrechen'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'CloseText' to value '_Schließen'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'ContinuePastWarningText' to value 'Möchten Sie den Vorgang fortsetzen?'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'InstallText' to value '_Installieren'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'LicenseTermsSSMSText' to value 'SQL Server Management Studio'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'LicenseTermsADSText' to value 'Azure Data Studio'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'LoadingPackagesText' to value 'Pakete werden geladen. Bitte warten...'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'OverallProgressText' to value 'Gesamtstatus'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'PackageProgressText' to value 'Paketstatus'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'PrivacyStatementText' to value 'Datenschutzbestimmungen'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'TelemetryDocumentationText' to value 'Dokumentation'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'PrivacyDisclaimerText' to value 'SQL Server Management Studio übermittelt Informationen zum Installationsverlauf sowie weitere Nutzungs- und Leistungsdaten an Microsoft, um das Produkt weiter zu verbessern. Weitere Informationen zur Datenverarbeitung und zu Datenschutzkontrollen finden Sie in der {documentation}. Dort finden Sie auch Hinweise dazu, wie Sie die Erfassung dieser Informationen nach der Installation deaktivieren können.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'RepairText' to value 'Reparieren'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'RestartText' to value 'Neu starten'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupBlockedDescriptionText' to value 'Setup wurde blockiert und konnte nicht fortgesetzt werden.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupBlockedText' to value 'Setup blockiert'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupCanceledDescriptionText' to value 'Der Setupvorgang wurde abgebrochen.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupCanceledText' to value 'Setup abgebrochen'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupCompletedText' to value 'Setup abgeschlossen'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupFailedDescriptionText' to value 'Fehler bei der Installation.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupFailedText' to value 'Fehler bei Setup'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupHelpDescriptionText' to value '/install | /repair | /uninstall: Installation, Reparatur oder Deinstallation. Standardmäßig wird eine Installation durchgeführt.

/passive | /quiet: Zeigt eine minimale Benutzeroberfläche ohne Eingabeaufforderungen oder weder eine Benutzeroberfläche noch Eingabeaufforderungen an. Standardmäßig wird die Benutzeroberfläche mit allen Eingabeaufforderungen angezeigt.

/norestart: Unterdrückt alle Versuche eines Neustarts. Standardmäßig wird über die Benutzeroberfläche eine Aufforderung zum Neustart ausgegeben.

/log <Protokolldateipräfix>: Präfix für SSMS-Setupprotokolle. Standardmäßig werden die Protokolldateien in "%TEMP%\SSMSSetup" erstellt.

SSMSInstallRoot=<Pfad zum SSMS-Speicherort>. Standardmäßig auf "{0}" festgelegt.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupHelpText' to value 'Setuphilfe'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupInstalledText' to value 'Alle angegebenen Komponenten wurden erfolgreich installiert.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupLayoutText' to value 'Layoutvorgang abgeschlossen.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupLogText' to value 'Klicken Sie hier, um die Protokolldatei abzurufen.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupProgressText' to value 'Setupstatus'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupRepairedText' to value 'Alle angegebenen Komponenten wurden erfolgreich repariert.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupRestartDescriptionText' to value 'Der Computer muss neu gestartet werden, um Setup fortzusetzen.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupRestartText' to value 'Neustart erforderlich, um Setup abzuschließen.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupUninstalledText' to value 'Alle angegebenen Komponenten wurden erfolgreich deinstalliert.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupWarningDescriptionText' to value 'Die folgenden Probleme können sich auf die installierte Anwendung auswirken.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SetupWarningText' to value 'Setupwarnungen'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'TermsAndConditionText' to value 'Durch Klicken auf die Schaltfläche "Installieren" bestätige ich, dass ich die {Privacy Statement} und die Lizenzbedingungen für {SQL Server Management Studio} und {Azure Data Studio} akzeptiere.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'UninstallText' to value 'Deinstallieren'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'WelcomeInstallText' to value 'Willkommen. Klicken Sie auf "Installieren", um den Vorgang zu starten.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'YesText' to value 'Ja'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'RestartAlreadyPending' to value 'Ein ausstehender Neustart verhindert den Abschluss des Setups. Starten Sie den Computer neu, und führen Sie das Setup erneut aus.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'AnotherInstallRunning' to value 'Das Setup wird durch eine andere Installation blockiert, die zurzeit ausgeführt wird. Schließen Sie die andere Installation ab, und starten Sie anschließend bei Bedarf den Computer neu.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'SSMSCurrentlyRunning' to value 'SSMS wird zurzeit ausgeführt. Schließen Sie alle geöffneten Instanzen von SSMS, und führen Sie diesen Installer erneut aus.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'AzureDataStudioCurrentlyRunning' to value 'Azure Data Studio wird zurzeit ausgeführt. Schließen Sie alle geöffneten Instanzen von Azure Data Studio, und führen Sie den Installer erneut aus.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'MinimizeButtonAccessibleName' to value 'Minimieren'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'Win10OrWS2016NotSupported' to value 'Diese Version von Windows 10 oder Windows Server 2016 wird nicht unterstützt. Führen Sie ein Upgrade auf Version 1607 oder höher durch.'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'IsUpgradeScenario' to value 'false'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'ChangeText' to value 'Ä_ndern'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'LocationText' to value 'Speicher_ort'
[4028:6A90][2021-11-30T09:41:54]i000: Initializing string variable 'InvalidLocationText' to value 'Ungültiger Speicherort. Geben Sie einen gültigen Speicherort ein, um den Vorgang fortzusetzen.'
[4028:6A90][2021-11-30T09:41:54]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ANDREA~1\AppData\Local\Temp\SsmsSetup\SSMS-Setup-DEU_20211130094154.log'
[4028:6A90][2021-11-30T09:41:54]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Andreas\Downloads\SSMS-Setup-DEU.exe'
[4028:6A90][2021-11-30T09:41:54]i000: Setting string variable 'WixBundleName' to value 'Microsoft SQL Server Management Studio - 18.10'
[4028:6A90][2021-11-30T09:41:55]i000: Loading managed bootstrapper application.
[4028:6A90][2021-11-30T09:41:55]i000: Creating BA thread to run asynchronously.
[4028:4CCC][2021-11-30T09:41:55]i000: ManagedBootstrapperApp.Run: Launching the managed bootstrapper application.
[4028:4CCC][2021-11-30T09:41:55]i000: BootstrapperMetadataModel.Initialize: Start loading the bootstrapper app data xml file
[4028:4CCC][2021-11-30T09:41:55]i000: BootstrapperMetadataModel.Initialize: Completed loading the bootstrapper app data xml file content: <BootstrapperApplicationData xmlns="http://schemas.microsoft.com/wix/2010/BootstrapperApplicationData">
  <WixBalCondition Condition="SSMS18PreReleaseDetected = 0" Message="Die allgemein verfügbare Version von SQL Server Management Studio (SSMS) v18.0 kann nicht installiert werden, weil eine Vorabversion von SSMS auf Ihrem Computer installiert ist. Deinstallieren Sie die Vorabversion von SSMS über &quot;Programme hinzufügen/entfernen&quot; in der Systemsteuerung, und führen Sie SSMS-Setup erneut aus." />
  <WixBalCondition Condition="(SSMS18PreReleaseDetected = 1) OR (SSMSInstallExists = 0) OR (SSMSInstalledLanguageKeyExists = 0) OR SSMSInstalledLanguageMatch" Message="SSMS kann nur durch eine Installation des Pakets mit der passenden Sprache aktualisiert werden. Verwenden Sie die geeignete Installerversion, oder deinstallieren Sie die aktuelle Version von SSMS, und führen Sie das SSMS-Setup erneut aus." />
  <WixBalCondition Condition="NOT Msix64" Message="SSMS kann nur auf 64-Bit-Versionen von Windows installiert werden." />
  <WixBalCondition Condition="RebootPending = 0" Message="Ein Neustart des Computers steht aus. Starten Sie den Computer neu, und führen Sie Setup erneut aus." />
  <WixBalCondition Condition="(VersionNT = v6.1 AND ServicePackLevel = 1) OR VersionNT &gt; v6.1" Message="Das aktuelle Betriebssystem wird nicht unterstützt. Für die Ausführung dieser Anwendung ist mindestens Windows 7 SP1 oder Windows Server 2008 R2 SP1 erforderlich." />
  <WixBalCondition Condition="Installed OR (VersionNT &lt;&gt; v6.2) OR (InstallationType &lt;&gt; &quot;Client&quot;)" Message="Windows 8 wird nicht unterstützt. Aktualisieren Sie Ihr Betriebssystem, um den Vorgang fortzusetzen." />
  <WixBalCondition Condition="(VersionNT &lt;&gt; v6.3) OR (KB2919355_amd64_CurrentState = 112 OR KB2919355_x86_CurrentState = 112)" Message="The update corresponding to KB2919355 needs to be installed before you can install this product on Windows 8.1 or Windows Server 2012 R2. Please refer to https://support.microsoft.com/en-us/kb/2919355/ to obtain and install this update." />
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  <WixPackageProperties Package="ssms_is" Vital="yes" DisplayName="Integration Services" DownloadSize="27656192" PackageSize="27656192" InstalledSize="102777929" PackageType="Msi" Permanent="no" LogPathVariable="WixBundleLog_ssms_is" RollbackLogPathVariable="WixBundleRollbackLog_ssms_is" Compressed="yes" DisplayInternalUI="no" />
  <WixPackageProperties Package="AzureDataStudio" Vital="no" DisplayName="Azure Data Studio                                           " Description="Azure Data Studio Setup                                     " DownloadSize="120974728" PackageSize="120974728" InstalledSize="120974728" PackageType="Exe" Permanent="yes" LogPathVariable="WixBundleLog_AzureDataStudio" RollbackLogPathVariable="WixBundleRollbackLog_AzureDataStudio" Compressed="yes" DisplayInternalUI="no" />
  <WixPackageProperties Package="SsmsPostInstall_x64" Vital="yes" DisplayName="SSMS Post Install Tasks" DownloadSize="299008" PackageSize="299008" InstalledSize="0" PackageType="Msi" Permanent="no" LogPathVariable="WixBundleLog_SsmsPostInstall_x64" RollbackLogPathVariable="WixBundleRollbackLog_SsmsPostInstall_x64" Compressed="yes" DisplayInternalUI="no" />
  <WixPayloadProperties Payload="VCRedistD12x86" Package="VCRedistD12x86" Container="WixAttachedContainer" Name="2013\vcredist_x86.exe" Size="6503984" DownloadUrl="https://aka.ms/vs/15/release/vc_redist.x86.exe" LayoutOnly="no" />
  <WixPayloadProperties Payload="VCRedistD14x86" Package="VCRedistD14x86" Container="WixAttachedContainer" Name="2017\VC_redist.x86.exe" Size="14673288" DownloadUrl="https://aka.ms/vs/15/release/vc_redist.x86.exe" LayoutOnly="no" />
  <WixPayloadProperties Payload="VCRedistD14x64" Package="VCRedistD14x64" Container="WixAttachedContainer" Name="2017\VC_redist.x64.exe" Size="15354672" DownloadUrl="https://aka.ms/vs/15/release/vc_redist.x64.exe" LayoutOnly="no" />
  <WixPayloadProperties Payload="HelpViewer2_3" Package="HelpViewer2_3" Container="WixAttachedContainer" Name="redist\help3_vs_net.msi" Size="311296" LayoutOnly="no" />
  <WixPayloadProperties Payload="cabE503715EC9048140D7380B4A179097EF" Package="HelpViewer2_3" Container="WixAttachedContainer" Name="redist\cab1.cab" Size="2838296" LayoutOnly="no" />
  <WixPayloadProperties Payload="HelpViewer2_3_LP" Package="HelpViewer2_3_LP" Container="WixAttachedContainer" Name="redist\help3_LP_net.msi" Size="294912" LayoutOnly="no" />
  <WixPayloadProperties Payload="cab96EEBCEEC415A2FC7E4C6265548D48E5" Package="HelpViewer2_3_LP" Container="WixAttachedContainer" Name="redist\cab1.cab" Size="261295" LayoutOnly="no" />
  <WixPayloadProperties Payload="DotNet47" Package="DotNet47" Container="WixAttachedContainer" Name="redist\NDP472-KB4054530-x86-x64-AllOS-ENU.exe" Size="83943272" LayoutOnly="no" />
  <WixPayloadProperties Payload="NetFx45Web" Package="NetFx45Web" Name="redist\dotNetFx45_Full_setup.exe" Size="1005568" DownloadUrl="http://go.microsoft.com/fwlink/?LinkId=225704" LayoutOnly="no" />
  <WixPayloadProperties Payload="sqlncli.msi" Package="sqlncli.msi" Container="WixAttachedContainer" Name="x64\sqlncli.msi" Size="5144576" DownloadUrl="http://go.microsoft.com/fwlink/?LinkId=718112" LayoutOnly="no" />
  <WixPayloadProperties Payload="msodbcsql.msi" Package="msodbcsql.msi" Container="WixAttachedContainer" Name="x64\msodbcsql.msi" Size="4698112" DownloadUrl="http://go.microsoft.com/fwlink/?LinkId=718071" LayoutOnly="no" />
  <WixPayloadProperties Payload="msoledbsql.msi" Package="msoledbsql.msi" Container="WixAttachedContainer" Name="x64\msoledbsql.msi" Size="7520256" LayoutOnly="no" />
  <WixPayloadProperties Payload="sql_as_oledb_x64" Package="sql_as_oledb_x64" Container="WixAttachedContainer" Name="x64\sql_as_oledb.msi" Size="77807616" LayoutOnly="no" />
  <WixPayloadProperties Payload="sql_as_oledb_x86" Package="sql_as_oledb_x86" Container="WixAttachedContainer" Name="x86\sql_as_oledb.msi" Size="38191104" LayoutOnly="no" />
  <WixPayloadProperties Payload="VS2017IsoShellForSSMS" Package="VS2017IsoShellForSSMS" Container="WixAttachedContainer" Name="redist\vs2017_isoshell_for_ssms.msi" Size="142082048" LayoutOnly="no" />
  <WixPayloadProperties Payload="VS2017IsoShellForSSMS_LP" Package="VS2017IsoShellForSSMS_LP" Container="WixAttachedContainer" Name="redist\vs2017_isoshell_for_ssms_lp.msi" Size="7176192" LayoutOnly="no" />
  <WixPayloadProperties Payload="VSTA2017" Package="VSTA2017" Container="WixAttachedContainer" Name="redist\vsta_setup.exe" Size="13665016" DownloadUrl="http://go.microsoft.com/fwlink/?LinkId=799679" LayoutOnly="no" />
  <WixPayloadProperties Payload="sql_ssms_x64" Package="sql_ssms_x64" Container="WixAttachedContainer" Name="x64\sql_ssms.msi" Size="47214592" DownloadUrl="http://go.microsoft.com/fwlink/?LinkId=718090" LayoutOnly="no" />
  <WixPayloadProperties Payload="sql_ssms_loc_x64_Loc" Package="sql_ssms_loc_x64_Loc" Container="WixAttachedContainer" Name="x64\sql_ssms_loc.msi" Size="6774784" DownloadUrl="http://go.microsoft.com/fwlink/?LinkId=718096" LayoutOnly="no" />
  <WixPayloadProperties Payload="ssms_rs_x64" Package="ssms_rs_x64" Container="WixAttachedContainer" Name="x64\ssms_rs.msi" Size="8925184" LayoutOnly="no" />
  <WixPayloadProperties Payload="ssms_as_x64" Package="ssms_as_x64" Container="WixAttachedContainer" Name="x64\ssms_as.msi" Size="82874368" LayoutOnly="no" />
  <WixPayloadProperties Payload="ssms_as_loc_x86" Package="ssms_as_loc_x86" Container="WixAttachedContainer" Name="x86\ssms_as_loc.msi" Size="3940352" LayoutOnly="no" />
  <WixPayloadProperties Payload="ssms_rs_loc_x86" Package="ssms_rs_loc_x86" Container="WixAttachedContainer" Name="x86\ssms_rs_loc.msi" Size="1351680" LayoutOnly="no" />
  <WixPayloadProperties Payload="ssms_is" Package="ssms_is" Container="WixAttachedContainer" Name="x86\ssms_is.msi" Size="27656192" LayoutOnly="no" />
  <WixPayloadProperties Payload="AzureDataStudio" Package="AzureDataStudio" Container="WixAttachedContainer" Name="azuredatastudio-windows-setup.exe" Size="120974728" LayoutOnly="no" />
  <WixPayloadProperties Payload="SsmsPostInstall_x64" Package="SsmsPostInstall_x64" Container="WixAttachedContainer" Name="x64\SsmsPostInstall.msi" Size="299008" LayoutOnly="no" />
  <WixStdbaOverridableVariable Name="SSMSINSTALLROOT" />
  <WixStdbaOverridableVariable Name="DONOTINSTALLAZUREDATASTUDIO" />
</BootstrapperApplicationData>
[4028:5E80][2021-11-30T09:41:55]i000: ManagedBootstrapperApp.LogUserEnvironmentInfoInBackground: OS Caption: Microsoft Windows Server 2019 Standard
[4028:5E80][2021-11-30T09:41:55]i000: ManagedBootstrapperApp.LogUserEnvironmentInfoInBackground: OS Version: 10.0.17763
[4028:5E80][2021-11-30T09:41:55]i000: ManagedBootstrapperApp.LogUserEnvironmentInfoInBackground: NetFx4 Version: 4.7.03190
[4028:5E80][2021-11-30T09:41:55]i000: ManagedBootstrapperApp.LogUserEnvironmentInfoInBackground: OS UI Culture: German (Germany) (1031)
[4028:5E80][2021-11-30T09:41:55]i000: ManagedBootstrapperApp.LogUserEnvironmentInfoInBackground: Azure Data Studio InstallLocation: C:\Program Files\Azure Data Studio\
[4028:5E80][2021-11-30T09:41:55]i000: ManagedBootstrapperApp.LogUserEnvironmentInfoInBackground: Azure Data Studio DisplayVersion: 1.28.0
[4028:5E80][2021-11-30T09:41:55]i000: ManagedBootstrapperApp.LogUserEnvironmentInfoInBackground: Azure Data Studio Version (Major.Minor): 1.28
[4028:4CCC][2021-11-30T09:41:55]i000: MainViewModel.CheckFailedConditions: Check whether OS is Windows 10 / Windows Server 2016 pre-RS1 (build <= 10586). OSVersion = 10.0.17763
[4028:4CCC][2021-11-30T09:41:55]i000: ManagedBootstrapperApp.SetCommandLineProperties: Begin
[4028:4CCC][2021-11-30T09:41:55]i000: ManagedBootstrapperApp.SetCommandLineProperties: End
[4028:6A90][2021-11-30T09:41:56]i100: Detect begin, 24 packages
[4028:6A90][2021-11-30T09:41:56]i000: Setting string variable 'NETFRAMEWORK45' to value '461814'
[4028:6A90][2021-11-30T09:41:56]i000: Setting numeric variable 'AzureDataStudioInstallExists' to value 1
[4028:6A90][2021-11-30T09:41:56]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6748A5FD-29EB-4BA6-B3C6-E7B981B8D6B0}_is1'
[4028:6A90][2021-11-30T09:41:56]i000: Setting numeric variable 'AzureDataStudioInstallExistsInsider' to value 0
[4028:6A90][2021-11-30T09:41:56]i052: Condition 'AzureDataStudioInstallExists' evaluates to true.
[4028:6A90][2021-11-30T09:41:56]i000: Setting string variable 'AzureDataStudioInstalledVersion' to value '1.28.0'
[4028:6A90][2021-11-30T09:41:56]i052: Condition 'AzureDataStudioInstallExistsInsider' evaluates to false.
[4028:6A90][2021-11-30T09:41:56]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Microsoft SQL Server Management Studio\18'
[4028:6A90][2021-11-30T09:41:56]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\SQL Server Management Studio\18'
[4028:6A90][2021-11-30T09:41:56]i000: Setting numeric variable 'SSMS18PreReleaseDetected' to value 0
[4028:6A90][2021-11-30T09:41:56]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Microsoft SQL Server Management Studio\18'
[4028:6A90][2021-11-30T09:41:56]i000: Setting numeric variable 'SSMSInstallExists' to value 0
[4028:6A90][2021-11-30T09:41:56]i052: Condition 'SSMSInstallExists' evaluates to false.
[4028:6A90][2021-11-30T
SQL Server
SQL Server
A family of Microsoft relational database management and analysis systems for e-commerce, line-of-business, and data warehousing solutions.
12,255 questions
Windows Server Management
Windows Server Management
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Management: The act or process of organizing, handling, directing or controlling something.
416 questions
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3 answers

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  1. Olaf Helper 38,861 Reputation points
    2021-11-30T10:20:56.877+00:00

    Das aktuelle Betriebssystem wird nicht unterstützt. Für die Ausführung dieser Anwendung ist mindestens Windows 7 SP1 oder Windows Server 2008 R2 SP1 erforderlich."
    SSMS kann nur auf 64-Bit-Versionen von Windows installiert werden.

    Have you read (some of ) the message in the log, like the one above? Which Windows OS are you using and is it a x64 bit one?

    Or this one

    Die allgemein verfügbare Version von SQL Server Management Studio (SSMS) v18.0 kann nicht installiert werden, weil eine Vorabversion von SSMS auf Ihrem Computer installiert ist.
    SMS kann nur durch eine Installation des Pakets mit der passenden Sprache aktualisiert werden.

    Had you installed a beta/CTP version of SSMS before and may in a different language the German?

    Seems your machine is a little bit messed up.

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  2. AndreasP 1 Reputation point
    2021-11-30T10:26:05.607+00:00

    Hi,

    it's Windows Server 2019 Standard x64. We have a few more servers with same image on which installation of latest SSMS was no problem.
    There never was a beta version installed.

    The problem is this:

    [4028:6A90][2021-11-30T09:42:54]e000: MainViewModel.OnBundleAction: Bundle action failed: Ein Zertifikat wurde explizit durch den Aussteller gesperrt (0x800B010C)
    

    A certificate was explicitly revoked by its issuer (0x800B010C)

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  3. AmeliaGu-MSFT 13,956 Reputation points Microsoft Vendor
    2021-12-01T06:26:24.403+00:00

    Hi AndreasPetzhold-6900,
    Welcome to Microsoft Q&A.
    This issue may be caused by badly signed packages in the SSMS installer, and is also related to the HelpViewer 2.3 component.
    Please check this workaround from this similar thread which might be helpful:

    Using Certificate Manager I backed up and then completely emptied the following (Local Computer) physical stores: Trusted Root Certification Authorities (Registry), Trusted Root Certification Authorities (Third-Party) and Untrusted Certificates (Registry). I then installed all the certificates I found in the file (noted above) into the Trusted Root Certification Authorities (Registry). I then conducted an iterative process of running the SSMS-Setup-ENU installation. As each iteration failed I gathered more certificates from files causing authenticode issues. Eventually I was able to get a successful install. I then exported the Trusted Root Certification Authorities (Third-Party) as a Microsoft Serialized Certificate Store. I have posted this file online and shared it at the following link: https://app.box.com/s/zlxo6g58ntkc02yvtbq3o18k9tgcgenx.
    Forward to release 18.9.2 (from the previously noted site). It also fails to install. I emptied the stores (noted above) and imported the Microsoft Serialized Certificate Store file I had exported in the successful 18.9.1 installation. I then re-ran the 18.9.2 installation package and the upgrade was successful. The SHA256 for this file is 03e567b7475ec2e2da237d70e9a833deabf52ca66d521f340a1ebc8fdea91170 (in case the download mysteriously changes as it did for the 18.9.1 release).

    If it does not work, please try to install 18.9.2 and see if issue persists.
    In addition, you can submit this issue to the Microsoft feedback at this link https://feedback.azure.com/d365community/forum/04fe6ee0-3b25-ec11-b6e6-000d3a4f0da0
    The feedback you share in the forum will be monitored and reviewed by the Microsoft engineering teams.

    Best Regards,
    Amelia


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