Audio calls through teams

IBN 4,316 Reputation points

Hi, We're trying to set up a Teams Room outbound calling with Premium License and Microsoft 365 Domestic and International Calling Plan. ... all is ok however we have no ability to make general audio calls.

Everything appears to be set up correctly however when dialing a number we get the following: "You are not set up to use this feature please contact an admin"

Can you please assist or point me in the right direction of where i should be looking? Thanks

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Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 47,286 Reputation points Microsoft Vendor

    Hi @IBN

    we have no ability to make general audio calls.

    I am not sure what is your meaning of general audio calls, do you mean this audio call option cannot be used?


    If you cannot see this option in your client, please contact with your Teams admin and check if your calling policy setting "Make private calls " turned on.


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