Live Event invite changes appearence and loses functions

Question

Live Event invite changes appearence and loses functions

Sedrick 6

Hi,
I have a strange issue on come of my Live Events meeting invitations. It all started recently and it is not happening on all of them, just a small number. I have so far not found any common points with those (3 for now) and I am unable to reproduce the issue. Those meetings I have problem with have been dreated at different moments withing a 2 month period and from the same account.

After creating a Live Event Meeting I re=open it and it does not show as usual, it displays like a mix of Teams meeting and Live Event meeting (see attached pictures starting by "BAD")
-THe list of invited people shows on top like a teams Meeting and on the side like a Live Event

Producer/presenter Status is not visible
when you click on Manage ressources it takes you to a look alike Teams Live interface but it is missing the Settings button and there is no access to stats (Attendee list, Q&A, Hives...)
If I add new presenters (through Outlook or Teams) they do not register anymore and I have to call them LIVE.

I'm worrying this is going to get worse.
Anyone has experienced this?
I'm opened to anything at that stage.

154142-bad-teams-live-event-meeting-2-manage-live-event-r.png 154143-bad-teams-live-event-meeting-meeting-3-missing-opt.png

Manuel Rea 1 Reputation point

2021-12-03T07:26:02.42+00:00

Finally find someone with the same issue. I had the same issue yesterday (2nd December 2021) as well. Same as described above. I was able to reproduce the error. It appears when you change the require attendee list in the Microsoft Outlook.
1.- create a live event
2.- do all the configuration that you like
3.- goes to Outlook and open the invitation/appointment create there.
4.- add a new attendee and send the update.
5.- wait some seconds and goes to MS Team calendar. You will see that the event is no longer a live event for you. It has the links, but it appears as Sedrik explained.
Sedrick 6 Reputation points

2021-12-03T09:39:35.3+00:00

Hi,
Now my world seems less empty too :-)
I'll try that ASAP.

Now, it is something I do for most of my Live Events (adding required people) as Teams doe not offer the option to send to only newly added users.

If that is the culprit then it is almost a show stopper or a major annoyance added to the process. MS should question their DevOp method and work more on Acceptance before breaking stuff. Not like it never happened in the past....

I'll report back ASAP
Sedrick 6 Reputation points

2021-12-03T09:47:23.317+00:00

Unfortunately @Manuel Rea it does not replicate on my side.
1.- create a live event Done
2.- do all the configuration that you like Done
3.- goes to Outlook and open the invitation/appointment create there. Done
4.- add a new attendee and send the update. Done
5.- wait some seconds and goes to MS Team calendar. Done but no change.

I do however think that can be the trigger but not doing it everytime. That means it can work on many meetings like for me and fail on a few.

Case still open and now we are 2 on the line waiting for a solution.

Have a nice day
Anonymous

2021-12-03T09:57:46.573+00:00

Hi @Sedrick ,

I couldn't reproduce that with the method provided by @Manuel Rea either. I will do more tests and researches after that.

What about the browser client? If you create the Live event there, and do these, will that fail like Teams for desktop do?

And also, you can get real-time support here: https://learn.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#online-support

Best regards,
Lou
Manuel Rea 1 Reputation point

2021-12-03T15:27:45.853+00:00

You are right. I tried again to reproduce it again with a new one, and not. I did try with an old existing one, and adding an external person (outside my org. and then the issue again). I guess it is something that appear after a while. But what we both know, there is some issue there.
Anonymous

2021-12-15T01:02:08.67+00:00

Hi @Sedrick and @Manuel Rea ,

I have done some more tests during this time and unfortunately this didn't happen for me.

I also tried to sent the feedback about this issue but till now there are no replies.

You may use the Teams for web to to this and try to avoid updating a live event after it's deliverd as a workaround.

For more information, you could open a ticket for further help with the URL above.

Hope this issue could be fixed soon.

Best regards,
Lou
Chris Young 1 Reputation point

2022-01-12T11:56:14.997+00:00

Hi, I have just had exactly the same issue. I thin it occured when one of the attendees forwarded the invite to an external member.

Not totally sure that is when it occured but I think it is.

1 answer

Your answer

Manuel Rea 1 Reputation point

2021-12-03T07:26:02.42+00:00

Finally find someone with the same issue. I had the same issue yesterday (2nd December 2021) as well. Same as described above. I was able to reproduce the error. It appears when you change the require attendee list in the Microsoft Outlook.
1.- create a live event
2.- do all the configuration that you like
3.- goes to Outlook and open the invitation/appointment create there.
4.- add a new attendee and send the update.
5.- wait some seconds and goes to MS Team calendar. You will see that the event is no longer a live event for you. It has the links, but it appears as Sedrik explained.
Sedrick 6 Reputation points

2021-12-03T09:39:35.3+00:00

Hi,
Now my world seems less empty too :-)
I'll try that ASAP.

Now, it is something I do for most of my Live Events (adding required people) as Teams doe not offer the option to send to only newly added users.

If that is the culprit then it is almost a show stopper or a major annoyance added to the process. MS should question their DevOp method and work more on Acceptance before breaking stuff. Not like it never happened in the past....

I'll report back ASAP
Sedrick 6 Reputation points

2021-12-03T09:47:23.317+00:00

Unfortunately @Manuel Rea it does not replicate on my side.
1.- create a live event Done
2.- do all the configuration that you like Done
3.- goes to Outlook and open the invitation/appointment create there. Done
4.- add a new attendee and send the update. Done
5.- wait some seconds and goes to MS Team calendar. Done but no change.

I do however think that can be the trigger but not doing it everytime. That means it can work on many meetings like for me and fail on a few.

Case still open and now we are 2 on the line waiting for a solution.

Have a nice day
Anonymous

2021-12-03T09:57:46.573+00:00

Hi @Sedrick ,

I couldn't reproduce that with the method provided by @Manuel Rea either. I will do more tests and researches after that.

What about the browser client? If you create the Live event there, and do these, will that fail like Teams for desktop do?

And also, you can get real-time support here: https://learn.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#online-support

Best regards,
Lou
Manuel Rea 1 Reputation point

2021-12-03T15:27:45.853+00:00

You are right. I tried again to reproduce it again with a new one, and not. I did try with an old existing one, and adding an external person (outside my org. and then the issue again). I guess it is something that appear after a while. But what we both know, there is some issue there.
Anonymous

2021-12-15T01:02:08.67+00:00

Hi @Sedrick and @Manuel Rea ,

I have done some more tests during this time and unfortunately this didn't happen for me.

I also tried to sent the feedback about this issue but till now there are no replies.

You may use the Teams for web to to this and try to avoid updating a live event after it's deliverd as a workaround.

For more information, you could open a ticket for further help with the URL above.

Hope this issue could be fixed soon.

Best regards,
Lou
Chris Young 1 Reputation point

2022-01-12T11:56:14.997+00:00

Hi, I have just had exactly the same issue. I thin it occured when one of the attendees forwarded the invite to an external member.

Not totally sure that is when it occured but I think it is.

Answer 1

Anonymous

Hi @Sedrick ,

I tried to reproduce this but failed many times.

Could you please check the Teams for Web client? Could you create a normal Live Event their with the settings option?

And for your pictures you provided, that is so weird and I've never seen such issues.

If you could create a correct Live Event on browsers, then you could consider re-install the Teams for desktop client. And before that, please try updating to the latest version.

Hope that could help:)

Best regards,
Lou

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Sedrick 6 Reputation points

2021-12-02T07:13:47.367+00:00

Hi @Anonymous
it is not happening every time it is from time to time and also it does not change aspect immediately. They can shift to that strange version anytime.
Most of the Live Events I have created are fine and I have not been able to forcibly recreate this under normal conditions....
I will still re-install the client as that doe not cost much in term of time and efforts but it does not look like a client side issue. How could it be that a client triggers a "malformation"?
I do update frequently and in 2 month I did it several times. I'm IT so I do click on check for updates just for the thrill of it LOL.
Thanks for your answer BTW
Cheers
Cédric

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Live Event invite changes appearence and loses functions

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