Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,150 questions
2 errors when trying to add account
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Debs
1
Reputation point
- instead of hitting approve the other day hit deny
- then future approvals gave error and would not notify
- removed the account and tried re-adding
- error 1 says "cannot add account verify activation code or make sure push notifications are on"
- hit cancel, QR code has already been used
- Removed the app
- Reinstalled app same error
- Tried to add this account on another phone that never had this account
- same errors
- Client removed my MFA account on Azure
- Client checked AD blocked - says I am not blocked
- Changed my password
- Tried at least 12 times to re-add account errors continue for the last 3 days
What can my client be missing to get this fixed?
could my user be blocked even though it was removed?
My other IT person sent me this
AzureAD -> Security -> MFA -> Block/Unblock Users
See if your account is listed in the blocked users specifically for MFA. I’m wondering if when they “disabled” MFA for you, they did this by blocking the account from MFA. I did find another Microsoft blog where this caused the exact same behavior you’re seeing.
Again, according to my client I am not blocked
Client is in the middle of a D365 go live and I have no ability to login to help.