New Outlook 365 account sending but not receiving emails.

Andrew Clarke 21 Reputation points

I have a new Outlook 365 account that I have set up today on a mobile device and laptop. I can send from each but not receive emails. Tried a few email sources and none work, error email shows 'The message you sent to hasn't been delivered yet due to: Communications error'.

But it will allow receipt of an email sent from self!

There seem to be a lot of similar Q&A out there but I don't have time to sift through and would appreciate some guidance. I have deleted and re-installed. No filters or rules set.


Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Kael Yao-MSFT 36,751 Reputation points Microsoft Vendor

    Hi Andrew,
    Thanks for your information.

    Added a new email address with the domain name to Outlook app (did I miss something here, should I have gone that through GoDaddy first and purchased an Outlook email address at additional cost? But I thought Business Standard provides an email)

    Did you follow this link to add your domain to Microsoft 365?
    Add DNS records to connect your domain
    And since you are using Exchange Online, you may also need to add a MX record in Godaddy to point to Microsoft 365 servers in order to receive emails.
    Please refer to this part: Add an MX record for email (Outlook, Exchange Online)

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